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- Tasks: Ensure guest needs are met, conduct security checks, and manage night audits.
- Company: Join The Address Collective, a vibrant hospitality team.
- Benefits: Flexible part-time hours, friendly work environment, and opportunities for growth.
- Why this job: Be the face of our hotel at night and create memorable experiences for guests.
- Qualifications: No prior experience needed; just bring your enthusiasm and a professional attitude.
- Other info: Perfect for students looking to earn while gaining valuable hospitality experience.
DEPARTMENT/LOCATION: Front of House
PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.
RESPONSIBLE TO: Duty Manager/Director of Operations
RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.
MAIN DUTIES:
- To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
- Receive a full handover from the Daily Porters, Receptionists on duty, and Manager on duty.
- Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
- Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
- To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
- To deal with any guest enquiries/needs quickly and effectively.
- To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard.
- The kitchen and food preparation areas must be maintained in a clean manner.
- To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
- Ensure that any early breakfasts are delivered to the guest on time and to standard.
- To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
- To carry out cleaning as per the night cleaning schedule.
- Cleaning of public areas as assigned by management.
- Maintenance of Premier Lounge. Stock replenished as required.
- Reception desk and office cleaned.
- Ensure meeting rooms are refreshed and prepared.
- Cleaning of public bathroom areas.
- Ensure front areas of the hotel are tidy, cleared of debris and clean.
- If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
- To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
- Complete full report of night shift events in diary and handover any problems/incidents to the Duty Manager, Receptionist, and Day Porter on duty prior to leaving.
- Additional and reasonable duties may be assigned as deemed appropriate by management.
Seniority level: Entry level
Employment type: Part-time
Job function: Other Hospitality
Night Porter in Glasgow employer: The Address Collective
Contact Detail:
The Address Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Glasgow
✨Tip Number 1
Make sure you know the ins and outs of the Night Porter role. Familiarise yourself with the key responsibilities like guest check-ins, security checks, and cleaning duties. This will help you stand out during interviews!
✨Tip Number 2
Dress to impress! When you show up for your interview, wear a neat and professional outfit. It shows that you take the role seriously and are ready to represent The Address Collective.
✨Tip Number 3
Practice common interview questions related to hospitality and customer service. Think about how you would handle guest queries or emergencies at night. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website for the best chance of landing the job. It’s quick and easy, plus we love seeing applications come directly from our site. Don’t miss out on this opportunity!
We think you need these skills to ace Night Porter in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Night Porter role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality or customer service that relate to the duties listed in the job description. We love seeing how you fit into our vision!
Attention to Detail: Double-check your application for any typos or errors before hitting send. A neat and well-presented application reflects your professionalism, which is super important for a role like this. We appreciate the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining The Address Collective!
How to prepare for a job interview at The Address Collective
✨Dress to Impress
Make sure you arrive for your interview looking sharp and professional. A clean uniform and a well-groomed appearance will show that you take the role seriously and understand the importance of first impressions in hospitality.
✨Know the Role Inside Out
Familiarise yourself with the job description and responsibilities of a Night Porter. Be ready to discuss how you would handle guest queries, security checks, and any other duties mentioned. This shows that you're proactive and genuinely interested in the position.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Night Porter, such as dealing with a difficult guest or managing an emergency situation. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.