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- Tasks: Lead the Food & Beverage team to deliver exceptional customer service and maintain high standards.
- Company: Join a vibrant hospitality team focused on creating memorable dining experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be at the forefront of customer satisfaction and make a real impact in the hospitality industry.
- Qualifications: Experience in food and beverage service and strong leadership skills.
- Other info: Dynamic work environment with plenty of opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Position: Food & Beverage Team Leader
Reporting to: F&B Manager
Responsible for: Ensure efficient and professional operation and customer service in accordance with company standards. Supervising all aspects of the delivery and service and food and beverage team.
Key Duties Of The Role Include:
- To implement the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
- To ensure that the department creates a professional impression to customers and team members.
- To act on customer feedback relevant to your areas of responsibility, including customer complaints and compliments.
- To be aware of budgeted and actual departmental targets.
- To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
- To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
- To supervise the department to ensure effective operation on a day-to-day basis, whilst maintaining company brand standards consistently with attention to detail, including ensuring shift controls and procedures are adhered to.
- To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
- To maximise opportunities for departmental sales and profit and other related targets.
- Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget, including the planning, implementation and review of promotions.
- To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of management.
- Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
- To actively upsell throughout all aspects of customer service and train team to do so.
- At all times conduct yourself in a professional and courteous manner.
- Ensure customer satisfaction throughout their dining experience with us.
- Manager to be informed of special requirements or difficulties.
- Ensure dining areas are maintained within cleaning schedules.
- To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
- To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the hotel’s customer relation policy.
- To communicate hotel services to guests as required.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming.
Please note that the above job specification is not exhaustive and is subject to change as the business demands. Above list of requirements although mandatory is not exhaustive, reasonable flexibility will be required within your role.
Food & Beverage Team Leader in Glasgow employer: The Address Collective
Contact Detail:
The Address Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the food and beverage industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your customer service prowess during interviews or networking events. Bring up specific examples of how you've handled feedback or improved service in past roles.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest food and beverage trends and be ready to discuss them. This shows you're passionate and knowledgeable, which is super attractive to employers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team and helps us keep track of your application easily.
We think you need these skills to ace Food & Beverage Team Leader in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any experiences where you’ve gone above and beyond to ensure a great dining experience for guests.
Highlight Your Leadership Skills: As a Food & Beverage Team Leader, you'll be supervising a team. Make sure to mention any previous leadership roles or experiences where you’ve successfully managed a team, even if it was in a different setting.
Be Specific About Your Experience: Use specific examples from your past jobs that relate to the key duties mentioned in the job description. Whether it’s implementing SOPs or managing budgets, concrete examples will make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Address Collective
✨Know Your SOPs
Familiarise yourself with standard operating procedures (SOPs) related to food and beverage service. Be ready to discuss how you would implement these in your role, ensuring superior customer service and operational efficiency.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer feedback, both positive and negative. Highlight your ability to turn complaints into compliments, as this is crucial for the Food & Beverage Team Leader position.
✨Understand Budgeting Basics
Brush up on your knowledge of budget management and payroll control. Be prepared to discuss how you would monitor departmental costs and ensure that operations align with forecasted business levels.
✨Demonstrate Team Leadership
Think about your leadership style and how you motivate a team. Be ready to share specific instances where you've trained staff or improved team performance, as this will show your capability to lead the food and beverage team effectively.
