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- Tasks: Lead a dynamic team to deliver exceptional food and beverage experiences.
- Company: Join a vibrant hospitality brand focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Shape memorable dining experiences and develop your leadership skills.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Fast-paced environment with plenty of room for creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Reporting To: General Manager
Responsible For: Ensure efficient and professional operation and customer service in accordance with company standards. Managing all aspects of the delivery and service of food and beverage team.
Main Duties
- To assist in the implementation of the consistent delivery of superior customer service through the development and implementation of SOPs (standard operating procedures).
- To ensure that the department creates a professional impression to customers and team members.
- To act on customer feedback relevant to your areas of responsibility, including customer complaints and compliments.
- To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
- To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail, including ensuring shift controls and procedures are adhered to.
- To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
- Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed targets.
- To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of senior manager.
- Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
- To actively upsell throughout all aspects of customer service and train team to do so.
- At all times conduct yourself in a professional and courteous manner.
- Ensure customer satisfaction throughout their dining experience with us.
- Ensure dining areas are maintained within cleaning schedules.
- To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
- To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
- To actively participate in any training and personnel exercises designed to improve standards and performance levels.
- To carry out the company’s customer relation policy.
- To communicate company’s services to guests as required.
- To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
- To ensure the highest standards in personal hygiene and grooming.
Food and Beverage Manager in Glasgow employer: The Address Collective
Contact Detail:
The Address Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the food and beverage industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in managing teams or implementing SOPs, be ready to share specific examples during interviews. We want to hear how you’ve made a difference in previous roles.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer complaints or upsell products. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Food and Beverage Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Food & Beverage: When writing your application, let your love for food and beverage shine through! Share any relevant experiences or stories that highlight your enthusiasm for delivering top-notch service and creating memorable dining experiences.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills in managing teams, customer service, and adherence to health and safety standards. We want to see how you fit into our vision at StudySmarter!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, as this reflects your ability to communicate effectively with both customers and team members.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at The Address Collective
✨Know Your SOPs
Familiarise yourself with standard operating procedures (SOPs) relevant to food and beverage management. Be ready to discuss how you’ve implemented or improved these in past roles, as this shows your understanding of maintaining high service standards.
✨Customer Feedback is Key
Prepare examples of how you've handled customer feedback, both positive and negative. This will demonstrate your ability to act on feedback and improve service, which is crucial for the role.
✨Showcase Your Team Management Skills
Think about specific instances where you’ve successfully managed a team, especially in high-pressure situations. Highlight your approach to training and motivating staff, as well as how you ensure compliance with health and safety regulations.
✨Upselling Techniques
Be ready to discuss your experience with upselling and how you train your team to do the same. Share any successful strategies you've used to boost sales, as this aligns perfectly with the job's focus on exceeding targets.