At a Glance
- Tasks: Lead a team to deliver top-notch customer service and ensure smooth restaurant operations.
- Company: Join a vibrant restaurant known for its excellent service and team spirit.
- Benefits: Enjoy a competitive salary and opportunities for growth in a dynamic environment.
- Other info: Great chance to develop your career in the exciting world of food and beverage.
- Why this job: Be part of a fun team, enhance your leadership skills, and make customers smile.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
Reporting To: Restaurant Manager / Duty Manager
Role Purpose: Responsible for ensuring the efficient, professional operation and delivery of customer service in line with company standards. Supervising all aspects of service delivery, food and beverage teams, and stock procedures to maintain high operational and service standards.
Key Responsibilities
- Implement consistent delivery of superior customer service through the development and execution of SOPs (Standard Operating Procedures)
- Ensure the department creates a professional impression for customers and team members
- Act on customer feedback, including complaints and compliments, within areas of responsibility
- Maintain awareness of budgeted and actual departmental targets
- Supervise daily departmental operations to ensure effective performance and consistent brand standards
- Ensure shift controls and operational procedures are adhered to
- Maintain full knowledge of hotel facilities, services, and amenities
- Ensure compliance with statutory and company requirements, including:
- Health and Safety
- Food Safety
- Risk Assessments
- Licensing Laws
- Disability legislation
- Employment legislation
- Maximise opportunities for departmental sales, profit, and performance targets
- Assist in the planning, implementation, and review of promotional activities
- Suggest and develop new promotional opportunities to exceed budgeted sales
- Ensure team members remain sales-focused and receive ongoing training
- Maintain accurate training records and submit them to management
- Maintain full knowledge of all food and beverage menus in cooperation with the Head Chef and kitchen team
- Ensure dining and public areas are maintained to high standards of cleanliness, comfort, and presentation
- Monitor operational performance through guest satisfaction systems and financial reporting
- Initiate corrective action when required
- Support the development and organisation of special events, promotions, and packages with operational departments
- Actively upsell throughout all customer interactions and train the team to do the same
- Maintain professional and courteous conduct at all times
- Ensure customer satisfaction throughout the dining experience
- Remain informed of guest special requirements or difficulties
- Ensure dining areas are maintained in line with cleaning schedules
- Read, understand, and comply with Health & Safety responsibilities and Staff Handbook
- Ensure HACCP procedures and cleaning schedules are completed daily
- Actively participate in training and performance improvement initiatives
- Implement the company’s customer relations policy
- Communicate company services to guests as required
- Arrive for duty in accordance with rosters, in full clean uniform, wearing name badge at all times
- Maintain the highest standards of personal hygiene and grooming in line with company policy
Compensation: Competitive salary
Assistant Restaurant Manager in Glasgow employer: The Address Collective
As an Assistant Restaurant Manager, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. Our company fosters a culture of teamwork and continuous improvement, offering comprehensive training programmes and opportunities for career advancement within the hospitality sector. Located in a vibrant area, we provide a competitive salary and a chance to be part of exciting events and promotions, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Address Collective. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Address Collective
Don't be shy about reaching out to The Address Collective directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Address Collective and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Address Collective
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
