At a Glance
- Tasks: Keep our hotel sparkling clean and welcoming for guests.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Make a difference in guests' experiences while developing valuable skills.
- Qualifications: Attention to detail and a passion for cleanliness.
The predicted salary is between 20000 - 25000 £ per year.
Responsible for ensuring agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen.
Key Duties Of The Role Include:
- Ensuring assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment.
- Ensuring stocks of bathroom and bedroom items are replenished to correct standards.
- Changing bed linen and towels to the agreed schedule and standard laid down for your hotel.
- Maintaining accommodation trolley, caddies and storage presses tidy, cleaned and stocked.
- Passing any guest property left behind to Accommodation Manager for lost property.
- Alerting the Accommodation Manager to the needs of accommodation staff regarding materials or equipment to carry out their job efficiently.
- Maximising the use of all resources and ensuring the lowest cost levels.
- Reporting any maintenance issues to the supervisor/manager promptly.
- Liaising with your supervisor regarding room moves, VIP guests, and special needs and acting on any information given.
- Informing your supervisor of room status on an ongoing basis once rooms have been checked.
- Actively participating in any training, meetings and personnel exercises designed to improve standards and performance levels.
- Carrying out the hotel’s customer relation policy.
- Communicating hotel services to guests.
- Receiving customer complaints courteously and sympathetically and reporting to your manager immediately.
- Arriving for duty by rostered times in full clean uniform and wearing name badge at all times.
- Ensuring the highest standards in personal hygiene and grooming (please refer to company grooming policy).
- Reporting DND or No Service every day.
- Keeping corridors free from debris at all times.
- Being responsible for key cards in your possession.
- Reporting all accidents to the Manager on Duty.
- Complying at all times with Fire, Security Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
Accommodation Assistant in Glasgow employer: The Address Collective
The Address Collective is an exceptional employer that prioritises a supportive and collaborative work environment in the heart of Glasgow. With a strong commitment to employee growth, we offer comprehensive training opportunities and a culture that values high standards of hygiene and safety. Join us to be part of a team that not only focuses on culinary excellence but also fosters personal development and a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Assistant in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Address Collective. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Address Collective
Don't be shy about reaching out to The Address Collective directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Accommodation Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Address Collective and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Address Collective
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
