At a Glance
- Tasks: Keep our hotel sparkling clean and welcoming for guests.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Make a difference in guests' experiences while developing valuable skills.
- Qualifications: Attention to detail and a passion for cleanliness.
The predicted salary is between 20000 - 25000 € per year.
Responsible for ensuring agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen.
Key Duties Of The Role Include:
- Ensuring assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment.
- Ensuring stocks of bathroom and bedroom items are replenished to correct standards.
- Changing bed linen and towels to the agreed schedule and standard laid down for your hotel.
- Maintaining accommodation trolley, caddies and storage presses tidy, cleaned and stocked.
- Passing any guest property left behind to Accommodation Manager for lost property.
- Alerting the Accommodation Manager to the needs of accommodation staff regarding materials or equipment to carry out their job efficiently.
- Maximising the use of all resources and ensuring the lowest cost levels.
- Reporting any maintenance issues to the supervisor/manager promptly.
- Liaising with your supervisor regarding room moves, VIP guests, and special needs and acting on any information given.
- Informing your supervisor of room status on an ongoing basis once rooms have been checked.
- Actively participating in any training, meetings and personnel exercises designed to improve standards and performance levels.
- Carrying out the hotel’s customer relation policy.
- Communicating hotel services to guests.
- Receiving customer complaints courteously and sympathetically and reporting to your manager immediately.
- Arriving for duty by rostered times in full clean uniform and wearing name badge at all times.
- Ensuring the highest standards in personal hygiene and grooming (please refer to company grooming policy).
- Reporting DND or No Service every day.
- Keeping corridors free from debris at all times.
- Being responsible for key cards in your possession.
- Reporting all accidents to the Manager on Duty.
- Complying at all times with Fire, Security Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
Accommodation Assistant in Glasgow employer: The Address Collective
As an Accommodation Assistant at our esteemed hotel, you will be part of a dedicated team that prides itself on maintaining exceptional standards of cleanliness and guest satisfaction. Our supportive work culture fosters personal growth through ongoing training and development opportunities, ensuring you can thrive in your role while enjoying the benefits of working in a vibrant hospitality environment. Located in a prime area, our hotel offers unique advantages such as easy access to local attractions and a dynamic team atmosphere that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Assistant in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around cleanliness and customer service.
✨Tip Number 3
Dress to impress! Make sure you arrive in a clean, professional outfit that reflects the standards of the hotel. First impressions count, so let your appearance show you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Accommodation Assistant in Glasgow
Some tips for your application 🫡
Show Your Attention to Detail:In your application, highlight your ability to maintain high standards of cleanliness and hygiene. Mention any previous experience where you ensured that spaces were kept tidy and well-stocked, just like we do at StudySmarter.
Communicate Clearly:Make sure your written application is clear and concise. Use straightforward language to describe your skills and experiences, as effective communication is key in our team. We want to see how you can convey information just like you would to guests.
Demonstrate Team Spirit:We love a good team player! In your application, share examples of how you've worked with others to achieve common goals. This could be anything from collaborating on cleaning schedules to helping out colleagues when needed.
Be Professional and Personable:While we want to see your personality shine through, remember to keep it professional. Show us that you understand the importance of customer relations and how you would handle guest complaints with empathy and professionalism.
How to prepare for a job interview at The Address Collective
✨Know the Standards
Familiarise yourself with the 4-star standards mentioned in the job description. Be ready to discuss how you would ensure that rooms and public areas meet these standards, especially regarding maintenance and hygiene.
✨Show Your Attention to Detail
Prepare examples from your past experiences where you demonstrated a keen eye for detail. Whether it’s ensuring cleanliness or managing supplies, being able to highlight specific instances will show your potential employer that you take pride in your work.
✨Communicate Effectively
Since the role involves liaising with supervisors and handling guest complaints, practice clear and concise communication. Think of scenarios where you successfully resolved issues or communicated needs effectively, as this will showcase your interpersonal skills.
✨Dress the Part
Arrive in a clean and professional outfit, even if the role is more hands-on. This shows respect for the interview process and aligns with the grooming standards expected in the job. Don’t forget to wear a name badge if you have one!
