Business Consultant (monday.com)

Working at The Adaptavist Group, we combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha! We make change happen.

What we offer you:

• A very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life.
• Flexible working hours that empower you to work when it best fits you and your team.
• MacBooks provided to all employees and additional support for fully remote workers to set up their home offices.
• Exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women’s health needs such as menopause, menstruation, endometriosis, and PCOS.

About the role:

Are you a strategic thinker with a talent for transforming business challenges into actionable results? We’re looking for a Business Consultant to join our dynamic team and help bring our clients’ monday.com visions to life. In this role, you’ll work closely with teammates across North America and the UK, delivering impactful solutions for clients in a variety of time zones, primarily in the UK. If you’re passionate about problem-solving, collaboration, and making tools like monday.com work smarter for businesses, we’d love to meet you.

What you’ll be doing:

• Needs Analysis and Solution Design: Conduct early-stage discovery workshops to unravel client needs and shape solutions. Identify client problems and requirements through stakeholder interviews and workshops. Collaborate with Technical Consultants and Developers to plan and design creative solutions. Help clients make informed decisions tailored to their specific constraints.
• Solution Delivery and Change Management: Guide clients on best practices for monday.com implementation and governance. Utilize IPaaS solutions such as Make.com and Zapier to create low/no-code integrated systems. Propose and execute process improvements to enhance client’s efficiency. Apply various strategies for project and change management aligned with IT industry. Enable clients to measure the impacts of our solutions by creating tangible metrics. Compile comprehensive engagement reports detailing findings, recommendations, and solutions. Provide solution support and training to stakeholders and end-users.
• Presales: Engage with clients early in their journey, empathizing with their challenges and formulating solutions. Craft thoughtful proposals, detailing proposed solutions and effort estimates. Deliver application demos for a variety of client stakeholders.
• Organization and Communication: Juggle multiple complex projects and deliverables simultaneously. Act as the main client contact, ensuring efficient and professional communication. Prioritize and manage your workload effectively. Foster two-way communication with others. Maintain continuous, open and consistent communication. Be proactive in understanding competition and Adaptavist's winning position in the market.

What we’re looking for:

• Experience with delivering monday.com professional services engagements with customers in the mid-market to Enterprise range.
• Familiarity with Agile, ITSM, ESM, and other industry practices.
• Experience managing change within a technical environment.
• Proficiency with the Adaptavist tool suite and partner platforms like GitLab, AWS, etc.
• Readiness to specialize in monday.com products (monday CRM, monday Dev, monday Service) for deeper subject matter expertise.
• Familiarity with knowledge management platforms such as Grammarly, Coda, or Notion is a plus; openness to adopting new AI-driven tools as the ecosystem evolves is expected.
• Stellar communication skills with the ability to adapt technical details for varying audiences.
• Exceptional emotional intelligence and interpersonal abilities.
• Excellent ability to prioritize and manage a personal workload effectively.
• Existing certifications in the monday.com ecosystem.
• Understanding of Enterprise Architecture, on-prem, and cloud IT environments.
• Proven experience multitasking in a fast-paced Tech environment.
• Experience in project management, leadership or mentorship roles.
• Coding experience with C#, Java or Python would be a bonus.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that’s listed just yet.

What to expect: We have published some support on Interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

Equal opportunities for everyone: At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.