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- Tasks: Assist patients in accessing healthcare services via phone, in-person, and online.
- Company: Join The Adam Practice, a dedicated healthcare provider in Poole, Dorset.
- Benefits: Enjoy 5 weeks of annual leave, NHS Pension Scheme, and discounts.
- Why this job: Make a real impact by supporting patient care in a friendly environment.
- Qualifications: No specific qualifications required; just a passion for helping others!
- Other info: Flexible hours available; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides., To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.
Answer incoming calls and process requests in line with current protocols.
To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system.
Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees.
Auto enrolment in NHS Pension Scheme.
Cycle to work scheme.
Lifeboat Quay Medical Centre
Lifeboat Quay
Poole
Dorset
BH15 1AE
The Adam Practice
117 Longfleet Road
Poole
Dorset
BH152HX, Lifeboat Quay Medical Centre
Lifeboat Quay
Poole
Dorset
BH15 1AE, https://www.adampractice.co.uk/ (Opens in a new tab), tap.recruitment@dorsetgp.nhs.uk
Patient Services Clerk employer: The Adam Practice
Contact Detail:
The Adam Practice Recruiting Team
tap.recruitment@dorsetgp.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Clerk
✨Tip Number 1
Familiarize yourself with the NHS protocols and procedures. Understanding how the NHS operates will help you communicate effectively with patients and healthcare professionals, which is crucial for a Patient Services Clerk.
✨Tip Number 2
Practice your communication skills, both verbal and written. As you'll be interacting with patients and healthcare teams, being clear and professional in your communication is key to providing excellent service.
✨Tip Number 3
Get comfortable with electronic appointment systems. Familiarity with booking and managing appointments will give you an edge, as this is a significant part of the role.
✨Tip Number 4
Show your commitment to patient care. Highlight any previous experience in customer service or healthcare settings where you provided support to individuals, as this will demonstrate your suitability for the role.
We think you need these skills to ace Patient Services Clerk
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Patient Services Clerk position. Understand the key responsibilities, such as assisting patients and managing appointments, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or healthcare settings. Mention specific tasks you've handled that relate to patient administration, communication, and data entry.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples of how you've successfully communicated with patients or team members in the past. This could include handling difficult situations or providing support to diverse groups.
Proofread Your Application: Before submitting your application, carefully proofread your documents. Ensure there are no spelling or grammatical errors, as attention to detail is important in a healthcare setting.
How to prepare for a job interview at The Adam Practice
✨Show Your Communication Skills
As a Patient Services Clerk, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and courteously, both in person and over the phone. Practice common scenarios you might encounter, such as answering patient inquiries or assisting with appointment bookings.
✨Familiarize Yourself with Healthcare Protocols
Understanding the protocols related to patient administration and healthcare services will give you an edge. Research common practices in patient care and familiarize yourself with the electronic appointment systems that are typically used in medical settings.
✨Highlight Your Organizational Skills
The role involves various administrative tasks, so showcasing your organizational skills is crucial. Prepare examples of how you've managed multiple tasks efficiently in previous roles, especially in fast-paced environments.
✨Demonstrate Empathy and Patience
Working in a healthcare setting requires a high level of empathy and patience. Be ready to discuss situations where you've had to handle difficult conversations or support individuals in distress, emphasizing your ability to remain calm and supportive.
