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- Tasks: Assist patients in accessing healthcare services and manage appointments efficiently.
- Company: Join The Adam Practice, a forward-thinking and innovative general practice.
- Benefits: Enjoy NHS Pension, discounts, 5 weeks annual leave, and a cycle to work scheme.
- Other info: Be part of an outstanding team with excellent career growth opportunities.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23000 - 26000 £ per year.
Responsibilities include receiving and assisting patients to access appropriate healthcare professionals via telephone, face-to-face, and online services. You will process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides.
You will welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required, such as interpreters. You will answer incoming calls and process requests in line with current protocols, and maintain at least one regular, ongoing shift within our call hub.
Your duties will involve using the electronic appointment system for booking and cancelling appointments, maintaining and monitoring the system. You will carry out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing, and scanning of documents.
You will facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Practice Overview: The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward-thinking, innovative general practice, which has a current CQC rating of Outstanding in Care.
Benefits: Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees. Auto enrolment in NHS Pension Scheme. Cycle to work scheme.
Patient Service Clerk employer: The Adam Practice
Contact Detail:
The Adam Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Clerk
✨Tip Number 1
Get to know the practice! Research The Adam Practice and its values. When you walk in for your interview, show us that you understand our commitment to outstanding care and how you can contribute to that.
✨Tip Number 2
Practice makes perfect! Role-play common patient scenarios with a friend or family member. This will help you feel more confident when dealing with real patients and demonstrate your communication skills during the interview.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with electronic appointment systems and data entry processes. We want to see that you can hit the ground running and support our admin tasks effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you’re genuinely interested in the role and helps keep you on our radar as we make our decision.
We think you need these skills to ace Patient Service Clerk
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through. We want to see that you’re excited about the role and ready to contribute to our outstanding team at The Adam Practice.
Tailor Your Experience: Make sure to highlight any relevant experience you have in patient administration or customer service. We love seeing how your skills align with what we do, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Adam Practice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Service Clerk. Familiarise yourself with the tasks mentioned in the job description, like handling patient calls and using the electronic appointment system. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and healthcare professionals, practice clear and professional communication. You might want to role-play common scenarios, such as answering patient queries or booking appointments, to ensure you can handle these situations smoothly during the interview.
✨Showcase Your Organisational Skills
Being organised is key for a Patient Service Clerk. Prepare examples from your past experiences where you've successfully managed multiple tasks, like data entry or scheduling appointments. Highlighting your ability to stay on top of things will demonstrate that you can thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at The Adam Practice or how they measure success in this role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.