At a Glance
- Tasks: Lead the transition of a major platform into live service and ensure operational readiness.
- Company: Join a dynamic team driving business and technology transformation in London.
- Benefits: Competitive daily rate, flexible onsite work, and potential for contract extension.
- Other info: Hands-on role with opportunities to work with cutting-edge platforms like Dynamics 365.
- Why this job: Make a real impact by shaping the future of service design and transition.
- Qualifications: Strong experience in Service Design/Transition and ITSM/ITIL knowledge required.
The predicted salary is between 51750 - 63250 £ per year.
Location: London - 1/2 days p/week onsite
Rate: £650 - £750 p/day (Inside IR35)
Duration: 6 months initially, with a view to extend
I'm currently looking for a Service Design & Transition Lead to join a major business and technology transformation programme. The programme is replacing a number of legacy platforms, with Dynamics 365 and the wider Microsoft ecosystem at the heart of the new environment. The main focus of the role will be making sure the new platform is properly set up and ready to move into live BAU service.
You'll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in:
- Defining L1/L2/L3 support and escalation routes
- Agreeing support hours, SLAs and supplier responsibilities
- Making sure monitoring and operational processes are in place
- Planning knowledge transfer from the programme into BAU
- Supporting go-live, early life support and the move into steady-state
- Defining what capability needs to remain in-house
- Working with suppliers around handover and transition
- Making sure the service is genuinely ready to operate
What I'm looking for:
- Strong experience in Service Design and/or Service Transition
- Experience taking a major platform or transformation into BAU
- Good understanding of ITSM / ITIL
- Experience working with managed service providers and suppliers
- Strong stakeholder management skills
- Dynamics 365 / Power Platform experience would be a big plus
- Experience with platforms such as ServiceNow, Salesforce, SAP or other complex SaaS environments would also be relevant
This is a hands-on role, so I'm looking for someone who can drive the transition and make things happen, rather than just produce the documentation.
Service Design and Transition Lead in London employer: The Actuary
As a leading player in the life insurance sector, our company offers an exceptional work environment that fosters professional growth and innovation. With a strong emphasis on collaboration and employee development, we provide comprehensive training programs and opportunities for advancement, ensuring that our team members thrive in their careers. Located in a vibrant city, we also promote a healthy work-life balance, making us an attractive employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design and Transition Lead in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at The Actuary that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Design and Transition Lead in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at The Actuary, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at The Actuary can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at The Actuary will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at The Actuary
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at The Actuary. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at The Actuary.
