Location: UK-wide, home-based with travel as required
Reports to: Managing Director
ABOUT THE ACOUSTICS COMPANY
The Acoustics Company is a leading manufacturer of acoustic products, supplying some of the most exciting commercial, retail, education and hospitality spaces in the UK and Europe.
Using sustainable materials and practices, we design, manufacture and install acoustic wall panels, ceiling baffles and rafts, etched and printed panels, and our own rail and fixing systems. Our products are manufactured in Le Lude, France, from a range of recycled materials, and supported across the UK from our base in Telford.
With design, manufacturing and installation under one roof, we give architects, designers and contractors a complete service: exceptional design, technical expertise and competitive pricing.
Already well established across the UK, we are growing rapidly and expanding our team to lead the next stage of that growth.
THE ROLE
You'll own our inbound sales across the UK, taking every project from first enquiry right through to delivery.
When a contractor, designer or end client gets in touch, or a specified project is handed over by our Specification Consultant, you'll be their single point of contact. You'll respond fast, understand what they need, coordinate our design and estimating teams, convert the quotation into an order, and make sure the project arrives on site exactly as agreed.
This role suits someone who loves turning interest into confirmed orders, and takes real pride in a project delivered on time and without surprises.
WHAT OUR CLIENTS CAN EXPECT
- Fast responses: enquiries acknowledged within hours, and quotations turned around quickly
- Honesty and transparency: realistic lead times, clear answers and no surprises
- Accurate quotations and project reports, so what's quoted is what's delivered
- Proactive updates at every stage, so you always know where your project stands
- Delivery coordinated with your programme and site team
- Problems spotted early and solved quickly
WHAT YOU'LL DO
- Respond quickly to every inbound enquiry, from our website, email, events and existing clients
- Qualify each enquiry: understand requirements, programme and budget, and gather the information needed to quote
- Brief our design and estimating teams, and review layouts, project reports and quotations before they go out
- Follow up every quotation, handle questions and revisions, and convert quotations into orders
- Take over specified projects from our Specification Consultant, and see them through to order
- Deliver every project
- Confirm colours, finishes, quantities and delivery requirements, and obtain project report sign-off
- Hand complete orders to our orders team, ready for production
- Track production and lead times, and coordinate deliveries with site teams
- Coordinate installation with our installation teams and site managers where we install
- Keep clients updated proactively at every stage
- Keep standards high
- Work to our internal service standards for response, quotation and order times
- Spot and resolve issues quickly, from site changes to delivery challenges
- Keep the CRM up to date with every enquiry, quotation, order and project milestone
- Share feedback from clients, so we keep improving our products and service
WHAT YOU'LL BRING
- Experience in sales, project coordination or account management in interiors, fit-out, ceilings, acoustics or building products
- A strong understanding of how construction projects run, from tender and programme to delivery and installation
- A proven ability to convert enquiries and quotations into orders
- Confidence reading drawings and specifications
- Excellent organisation: you manage multiple projects and deadlines without dropping the ball
- Clear, confident communication with clients, site teams and colleagues
- A full UK driving licence, and willingness to travel across the UK, with occasional trips to Telford and our factory in France
- Knowledge of acoustics is welcome but not essential: we'll train you
WHAT WE OFFER
- A competitive salary and performance bonus
- A key role in an established, growing UK business, with real influence on where we go next
- Direct access to the Managing Director, with fast decisions and no red tape
- Our own factory, design and estimating teams behind you
- Products you'll be proud to deliver: sustainable, beautifully designed and competitively priced
- Training on acoustics, products and project delivery
