At a Glance
- Tasks: Handle fire and theft claims with a focus on excellent customer service.
- Company: Join a supportive team in the insurance industry.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for skill development and career growth.
- Why this job: Make a real difference by helping customers through challenging times.
- Qualifications: Empathy, problem-solving skills, and a passion for teamwork are essential.
The predicted salary is between 28747 - 34913 £ per year.
Role: First Party Fire & Theft Claims Handler
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
Salary: £28,747 to £34,913 plus up to £1,500 performance related bonus per annum
Responsibilities:
- Aim towards excellent customer service level expectations and take ownership of all inbound communication
- Prompt investigation on the ownership of the vehicle
- Ensuring accurate payment to all Stakeholders on their claims
- Attention to detail on all work done around the total loss aspect of the claim
- Ensure thorough chronological record keeping of all activity within file claim notes
- Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
- Maintain effective diary management to reduce settlement time
- Expertly assess policy indemnity and identify fraud indicators
Qualifications:
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- Ability to deal with challenging customers and third party insurers
Benefits:
- Up to 35 days holiday (depending on role and tenure) plus bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via internal platform
- Hybrid working options to support work-life balance and individual needs
Fire & Theft Claims Handler in Sevenoaks employer: The Acorn Group
As a Fire & Theft Claims Handler, you will thrive in a supportive and dynamic work environment that prioritises excellent customer service and employee well-being. With up to 35 days of holiday, flexible working options, and comprehensive mental health support, our company fosters a culture of growth and collaboration, ensuring you have the resources to develop your skills within the insurance industry. Join us to be part of a team that values empathy, problem-solving, and effective communication, all while enjoying the benefits of a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Theft Claims Handler in Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. Think about how you’d demonstrate your problem-solving skills and empathy. We want to see you shine!
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've managed complex cases or handled challenging customers in the past. This will help us see how you fit into our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fire & Theft Claims Handler in Sevenoaks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Theft Claims Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you connect with people and solve problems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in the insurance industry and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at The Acorn Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of fire and theft claims. Understand the common processes, terminology, and regulations involved. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Fire & Theft Claims Handler, you'll be dealing with people who may be going through tough times. Prepare examples of how you've demonstrated empathy in previous roles. This will highlight your ability to connect with customers and handle challenging situations.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've had to solve problems quickly and effectively. Be ready to discuss these during the interview, as the ability to make fast, informed decisions is crucial for this role.
✨Highlight Your Attention to Detail
Since this job involves meticulous record-keeping and assessing claims, be prepared to talk about how you ensure accuracy in your work. Share examples of how your attention to detail has positively impacted your previous roles.
