This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.
Location: Sevenoaks with hybrid
Working Hours: 37.5 hour a week, Monday to Friday 9am - 5:30pm
Salary: £26,350 to £34,800 plus up to £2,000 performance related bonus per annum, once established within your role.
Responsibilities
- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy
- Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
- Ensure output achieves acceptable levels of accuracy and quantity
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
- Avoid any claims leakage whilst maximising savings/repudiations
- Ensure strict adherence to agreed counter fraud strategies
- Respond efficiently to telephone calls into the team/department
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team
Qualifications
- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
- Excellent organisational skills and the ability to work independently with minimum support
- Strong negotiation skills along with excellent customer service skills
- An understanding of the intelligence and investigative tools available to validate claims
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims
