Claims Handler in Sevenoaks

Role

Claims Handler for the Fleet and Specialist product team, responsible for managing motor claims from start to settlement across all heads of damage.

Location: Sevenoaks / hybrid (minimum 3 days in office)

Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week

Salary: £28,747 – £38,160 DOE plus £2,000 annual bonus potential, achieved quarterly

Responsibilities

• Validate all claims for indemnity and fraud.
• Assess liability and communicate decisions.
• Contact claimants or representatives promptly to establish exposure and ensure key information is updated on the claim file.
• Accurately assess claim quantum using available tools.
• Identify cases where intervening on vehicle losses will reduce overall exposure, using the resource of in‑house motor engineers.
• Minimize indemnity spend through commercial decision making.
• Manage diary proactively to monitor and progress cases.
• Investigate and ensure accurate reserves in line with company guidelines.
• Own personal performance against set objectives.
• Adhere to best practice and key strategies.
• Maintain effective file and portfolio management.
• Co‑coach and mentor less experienced handlers.
• Perform ad‑hoc tasks as the business requires.

Qualifications

• Persuasive, confident communicator capable of relationship management.
• Strong initiative to explore all options for the best outcome.
• Self‑motivated and proactive.
• Team player.
• Comfortable in an open, trusting, respectful culture.
• Organised with the ability to prioritise tasks.
• Analytical skill to fact‑find and analyse information for accurate decision making.
• Significant PI and/or credit hire claim experience, commercial market awareness and extensive knowledge of the Pre‑Action Protocol, Civil Procedure Rules, and hourly rate costs.
• Experience handling injury claims outside of the Low Value Personal Injury claims portal.

Benefits

• 35 days holiday (including bank holidays) with optional buy/sell.
• 24/7 mental health support and free counselling.
• Flexible benefits, including early salary access via internal platform.
• Hybrid working options to support work‑life balance.