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- Tasks: Help customers with insurance applications and promote tailored packages to meet their needs.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and wellness support.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
- Other info: Inclusive workplace with excellent growth opportunities and a supportive culture.
The predicted salary is between 25877 - 27515 ÂŁ per year.
Posted Thursday 11 September 2025 at 01:00
Location: Liverpool, Hybrid
Salary: ÂŁ25,877 to ÂŁ27,515 Plus up to ÂŁ2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours per week Rota: 3-week rolling 8:00am – 19:00pm (1 in 3 Saturdays 9:00am – 5:30pm)
What you will be doing:
- Ensure all details on applications are honest and accurate
- Perform checks on applicants’ details to confirm accuracy
- Update details and advise customers to any change in the price of their premium
- Promote bespoke packages relating to the client’s needs
What we\\\’re looking for:
- Customer service experience in a target driven role
- Able to understand bespoke systems and be proficient in Microsoft office
- Warm personable phone manner
- Patient and empathetic
- Meticulous attention to detail
- Target driven and motivated
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\\\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a ÂŁ250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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Sales & Welcome Team Agent employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Welcome Team Agent
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role involves a warm and personable approach, try rehearsing common customer service scenarios with a friend. This will help you sound confident and friendly during the actual calls.
✨Tip Number 3
Be ready to showcase your attention to detail. During the interview, mention specific examples where you've had to be meticulous in your previous roles. This will demonstrate that you understand the importance of accuracy in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Acorn family.
We think you need these skills to ace Sales & Welcome Team Agent
Some tips for your application 🫡
Be Honest and Accurate: When filling out your application, make sure all the details are spot on. We value honesty and accuracy, so double-check everything before hitting submit!
Show Off Your Customer Service Skills: Since we're looking for someone with customer service experience, highlight any relevant roles you've had. Share specific examples of how you’ve gone above and beyond for customers!
Tailor Your Application: Make your application stand out by tailoring it to the Sales & Welcome Team Agent role. Use keywords from the job description to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find more info about the role there!
How to prepare for a job interview at The Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand Acorn Insurance's services and values. Familiarise yourself with their bespoke packages and how they cater to customer needs. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in target-driven environments. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to thrive in a sales-focused role.
✨Practice Your Phone Manner
Since this role involves a warm and personable phone manner, practice speaking clearly and confidently over the phone. You could even do mock calls with a friend to get comfortable. Remember, your tone can convey empathy and patience, which are key traits for this position.
✨Attention to Detail is Key
Given the meticulous nature of the job, be prepared to discuss how you ensure accuracy in your work. Bring up specific examples where your attention to detail made a difference, whether it was in previous roles or during your studies. This will reassure them that you can handle the responsibilities of the position.
