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- Tasks: Manage motor insurance claims from start to finish, ensuring customer satisfaction.
- Company: Acorn Insurance is a national leader with over 40 years of expertise and a people-first culture.
- Benefits: Enjoy 35 days holiday, flexible working options, and 24/7 mental health support.
- Why this job: Join a fast-growing team that values your growth and offers real career progression.
- Qualifications: Strong attention to detail, confident communicator, and motivated self-starter required.
- Other info: Hybrid working available; must have at least one year left on your visa.
The predicted salary is between 22000 - 29000 £ per year.
Overview
Posted Thursday 4 September 2025 at 01:00
Join our fast-paced Recoveries team, managing motor insurance claims from start to finish. In this role you will manage your own insurance claims caseload from start to finish, focusing on making sure our customers get the best possible experience while working to recover costs where a third party is responsible. You\\\’ll support other claims handlers by offering guidance on recovery cases, helping them follow the correct processes and stay compliant with industry regulations.
Role
Role: Recoveries Claims Handler
Location: Sevenoaks with potential for hybrid working
Salary: £25,877 plus a potential bonus of up to £1500 per annum, paid quarterly
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
What you will be doing
- Manage non-fault repair and recovery claims from start to finish
- Deliver accurate, customer-focused outcomes
- Apply technical expertise in indemnity, liability, and claim financials
- Minimise leakage through effective claim review and allocation
- Negotiate subrogated outlays and manage aged debt portfolios
- Liaise with solicitors and suppliers to support litigation and meet SLAs
What we\\\’re looking for
- Strong attention to detail and analytical thinking
- Confident communicator, both written and verbal
- Highly motivated self-starter with a proactive mindset
- Able to work under pressure and meet tight deadlines
- Clear, focused approach to problem-solving
- Regulatory awareness and technical understanding
- Persuasive with strong negotiation skills
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women\\\’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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Recoveries Claims Handler employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Claims Handler
✨Tip Number 1
Familiarise yourself with the motor insurance claims process. Understanding the nuances of non-fault claims and recovery will give you an edge in discussions during interviews, showcasing your proactive approach and technical expertise.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating subrogated outlays, being able to demonstrate your ability to handle negotiations effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Acorn Insurance. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you’re a good fit for the team.
✨Tip Number 4
Prepare examples of how you've successfully managed claims or similar tasks in high-pressure situations. Being able to articulate your problem-solving skills and attention to detail will resonate well with the hiring team.
We think you need these skills to ace Recoveries Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing insurance claims, particularly focusing on your attention to detail and analytical skills. Use specific examples that demonstrate your ability to handle non-fault repair and recovery claims.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Recoveries Claims Handler role. Mention how your proactive mindset and strong communication skills align with the company's values and the requirements of the position.
Showcase Your Technical Knowledge: Demonstrate your understanding of indemnity, liability, and claim financials in your application. This will show that you have the technical expertise needed for the role and can deliver accurate, customer-focused outcomes.
Highlight Problem-Solving Skills: Provide examples in your application that illustrate your clear and focused approach to problem-solving. Mention any experiences where you successfully negotiated subrogated outlays or managed aged debt portfolios.
How to prepare for a job interview at The Acorn Group
✨Showcase Your Attention to Detail
As a Recoveries Claims Handler, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved outcomes in claims management.
✨Demonstrate Your Communication Skills
This role requires strong verbal and written communication skills. During the interview, practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts, so be ready to simplify them for better understanding.
✨Prepare for Technical Questions
Familiarise yourself with key concepts related to indemnity, liability, and claims financials. Expect questions that assess your technical knowledge and ability to apply it in real-world scenarios, as this will be vital in your role.
✨Exhibit Your Problem-Solving Skills
The ability to solve problems effectively is essential in this position. Prepare to share examples of how you've approached challenges in previous roles, particularly under pressure, and how you successfully navigated those situations.
