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- Tasks: Lead a team of Credit Hire Handlers and manage performance effectively.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy enhanced annual leave, wellbeing support, and flexible benefits tailored to you.
- Why this job: Join a supportive culture that values diversity and offers career growth opportunities.
- Qualifications: Experience in motor claims is essential; leadership skills and a positive attitude are key.
- Other info: Hybrid working available; must have at least one year remaining on your visa.
The predicted salary is between 29000 - 35000 £ per year.
We are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
Location: Liverpool, office based with hybrid working available
Working hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm
Salary: £34,710 - £43,797 plus an achievable annual bonus of up to £2500 paid quarterly
What you will be doing:
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
What we’re looking for:
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You will receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued.
As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Operational Team Leader employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Operational Team Leader in the Credit Hire department. Understanding the nuances of performance management, quality auditing, and team development will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've positively influenced team dynamics in previous roles. Be ready to discuss specific situations where you led by example and fostered a culture of openness and trust.
✨Tip Number 3
Research Acorn Insurance's values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit for the team.
✨Tip Number 4
Prepare to discuss your understanding of credit hire claims and the motor insurance industry. Even if you lack direct experience, showing that you've done your homework and understand the basics can demonstrate your commitment and enthusiasm for the role.
We think you need these skills to ace Operational Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in motor claims and team leadership. Use specific examples that demonstrate your ability to manage people and drive performance, as these are key aspects of the Operational Team Leader role.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to Acorn Insurance and how your values align with their culture of openness and respect. Mention your experience in credit hire claims if applicable, and how you can contribute to the team's success.
Showcase Leadership Skills: Emphasise your leadership style and provide examples of how you've positively influenced team dynamics in previous roles. Highlight any experience you have in mentoring or coaching others, as this is crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an Operational Team Leader.
How to prepare for a job interview at The Acorn Group
✨Show Your Leadership Skills
As an Operational Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led a team in the past, focusing on your approach to motivating and developing team members.
✨Understand the Role of Credit Hire
Familiarise yourself with the intricacies of credit hire claims and the mitigation process. Be prepared to discuss your knowledge of indemnity and liability, as well as how you can apply this understanding to improve team performance.
✨Emphasise Communication Skills
Strong communication is key in this role. Highlight your ability to listen, persuade, and convey information clearly. Prepare to discuss how you've effectively communicated with team members and other departments in previous roles.
✨Prepare for Performance Management Questions
Expect questions about performance management and staff welfare. Think of examples where you've handled performance reviews, training needs, or disciplinary procedures, and be ready to explain your approach to fostering a culture of openness and trust.
