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- Tasks: Manage and track liability claims efficiently while communicating confidently with clients.
- Company: Acorn Insurance, a leading national insurance provider based in Liverpool.
- Benefits: Competitive salary, 35 days holiday, mental health support, and flexible working options.
- Why this job: Join a fast-growing company with real impact and opportunities for career progression.
- Qualifications: Proactive claims handling skills and strong communication abilities.
- Other info: Inclusive workplace culture with a commitment to employee growth and well-being.
The predicted salary is between 21800 - 25000 £ per year.
Overview
Posted Friday 19 September 2025 at 01:00
In the role of Liability Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on and off the phone, resolving liability in a timely manner to maximise efficiency. You will be able to use your time effectively to investigate and identify and raise any fraud concerns whilst also being able to meet deadlines.
Role
Role: Liability Claims Handler
Location: Liverpool
Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week.
Salary: £25,877 – £31,278 with a potential performance-related bonus of £2,000 per annum
What you will be doing
- To manage a small portfolio of non-report claims as decisively and efficiently as possible.
- High volume of outbound calls and proactive touches on claims, liaising with our insured involved to obtain a report.
- Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established.
- Once a report has been established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
- Validate all claims for indemnity and fraud concerns.
- Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
- Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision.
- Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App.
- Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
- Proactive diary management to monitor and progress each claim.
What we’re looking for
- Proactive claims handling skills
- Persuasive, strong and confident communicator
- Solid desktop investigations
- Motivated self-starter
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, nowemploying 1,700+ people across the UKand reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
35 days’ holiday (including bank holidays) with additional buy/sell options
24/7 mental health support and free counselling available
Grow with us:Through career fairs, leadership programs, and learning on the go!
Flexible benefits,including early access to salary via our internal platform
Hybrid working optionsto support work-life balance and individual needs
Our Commitment to our colleagues
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer –championing mental health and well-being
- Disability Confident Level 1 & 2– creating accessible, inclusive opportunities
- Menopause Friendly accredited– supporting every stage of life
- Armed Forces Covenant signatory– honouring those who serve
- Great Places to Work 2024/25– fostering an engaging and positive workplace culture
- Best Place to Work for Development– proud to be investing in people’s future
- Best Place to Work for Women– breaking down barriers to women\’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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Non Report Team Liability Handler employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Report Team Liability Handler
✨Tip Number 1
Get to know the company culture before your interview. Check out Acorn's values and think about how you can align your experiences with them. This will help you stand out as someone who truly fits in!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of calls, try role-playing with a friend or family member. The more confident you are on the phone, the better you'll handle those tricky liability discussions.
✨Tip Number 3
Be proactive in your approach. When you're in the interview, share examples of how you've taken initiative in past roles. This shows that you’re not just a follower but someone who can drive results, just like they want in a Liability Claims Handler.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics or how they handle claims. It’s a great way to demonstrate your enthusiasm and also helps you figure out if it’s the right fit for you.
We think you need these skills to ace Non Report Team Liability Handler
Some tips for your application 🫡
Show Off Your Claims Handling Skills: Make sure to highlight your experience in managing claims effectively. We want to see how you proactively handle situations and resolve issues, so share specific examples that demonstrate your skills.
Be a Confident Communicator: Since this role involves a lot of communication, let us know about your experience in both written and verbal communication. Whether it's through phone calls or emails, show us how you can convey information clearly and persuasively.
Do Your Homework: Before applying, take some time to research Acorn Insurance and our values. We love candidates who align with our culture and can bring fresh ideas to the table, so make sure to mention why you’re excited about joining us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to hit that apply button!
How to prepare for a job interview at The Acorn Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of liability claims handling. Familiarise yourself with common types of claims and the processes involved. This will help you speak confidently about your experience and how you can manage a portfolio effectively.
✨Show Off Your Communication Skills
As a Liability Claims Handler, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate interview questions, especially those that require you to explain complex concepts simply.
✨Demonstrate Proactive Problem-Solving
Prepare examples from your past experiences where you took initiative to resolve issues or improve processes. Highlight how you proactively managed claims and identified fraud concerns, as this aligns perfectly with what the company is looking for.
✨Research the Company Culture
Get to know Acorn Insurance’s values and culture. Understanding their commitment to customer service and employee growth will allow you to tailor your responses to show how you fit into their team. Mention specific aspects of their culture that resonate with you during the interview.
