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- Tasks: Manage and track claims efficiently while communicating confidently with clients.
- Company: Acorn Insurance is a leading provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy 31-35 days annual leave, company sick pay, and mental health support.
- Why this job: Join a supportive culture that values diversity and offers career growth opportunities.
- Qualifications: Proactive claims handling skills and strong communication abilities are essential.
- Other info: Candidates must have at least one year remaining on their visa; no sponsorship available.
The predicted salary is between 21800 - 23200 £ per year.
In the role of Non-report Claims Handler, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims. You will be a confident communicator on and off the phone which will require you to resolve liability in a timely manner to maximise efficiency. You will use your time effectively to be able to investigate, identify and raise any fraud concerns whilst also being able to meet deadlines.
Role: Non-report Claims Handler
Location: Liverpool
Working hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours per week.
Salary: £25,877 to £27,671
What you will be doing:
• To manage a small portfolio of TBE claims as decisively and efficiently as possible.
• High volume of outbound calls and proactive touches on claim to establish a full report from our insured.
• Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team.
• Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault.
• Validate all claims for indemnity and fraud concerns.
• Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage.
• Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App.
• Managing claims in line with the reserving philosophy and applying a bold approach when considering closures.
• Proactive diary management to monitor and progress each claim.
What we’re looking for:
• Proactive claims handling skills
• Persuasive, strong and confident communicator
• Solid desktop investigations
• Motivated self-starter
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
- A wide network of mental health first aiders.
- Our very own reward and discount platform \”Your tomorrow\”
- Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Regular Employment Engagement including ongoing competitions with fantastic prizes
\’The Acorn Group is a Great Place to Work 2024/5. A record number of Acorn employees completed the survey. The results overwhelmingly revealed that the group is welcoming, supportive and a great place to forge a career. There is always room for improvement though. We have big plans to improve even further in 2025.\’
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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Non Report Claims Handler employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Report Claims Handler
✨Tip Number 1
Familiarise yourself with the claims handling process and terminology. Understanding key concepts like liability, indemnity, and fraud concerns will help you communicate more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a high volume of outbound calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your investigative skills by preparing examples of how you've successfully managed claims or resolved issues in the past. This will demonstrate your proactive approach and ability to handle a portfolio of claims.
✨Tip Number 4
Research Acorn Insurance and their values. Understanding their commitment to inclusivity and employee support can help you align your answers with their company culture during the interview.
We think you need these skills to ace Non Report Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your claims handling skills and experience. Use specific examples that demonstrate your ability to manage claims efficiently and communicate effectively, as these are key requirements for the Non-report Claims Handler role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your proactive approach to claims handling and your strong communication skills. Relate your past experiences to the responsibilities outlined in the job description.
Highlight Relevant Skills: When filling out your application, emphasise skills such as desktop investigations, persuasive communication, and time management. These are crucial for the role and should be clearly articulated in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the claims handling process.
How to prepare for a job interview at The Acorn Group
✨Showcase Your Claims Handling Skills
Be prepared to discuss your previous experience in claims handling. Highlight specific examples where you successfully managed claims, resolved issues, and demonstrated your proactive approach.
✨Communicate Confidently
As a Non-report Claims Handler, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to convey your ideas effectively during the interview.
✨Demonstrate Your Investigative Skills
Familiarise yourself with the tools and methods used for desktop investigations. Be ready to explain how you would use resources like Google Maps or other platforms to gather information and validate claims.
✨Understand the Role's Requirements
Review the job description thoroughly and be prepared to discuss how your skills align with the responsibilities outlined. Show that you understand the importance of timely claim resolution and fraud detection.
