Technical Handler Personal Injury Department in Liverpool

As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) PI claims. This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements. You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point.

Role: Technical Claims Handler

Location: Liverpool or Sevenoaks (Any applicant must be available to work Hybrid across one/two sites)

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

What you will be doing:

• A proactive management approach to handling your own portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
• Handle claims within a defined handling authority.
• Proactive review of claims ensuring they are reserved in line with best practice and at the earliest opportunity and referring those highlighted as exceeding authority.
• Mitigate claims leakage and spend through proactive claims management.
• Drive and negotiate claims settlement at the earliest available opportunity.
• Understand the importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to deliver superior business results.
• An understanding of technical issues in the insurance industry and how they could impact our claims function.
• An understanding of when to utilise external providers, including barristers, panel solicitors, medical experts, adjusters, investigators and rehabilitation providers.
• Participate in training of less experienced claims handlers, and support with auditing.
• Assist with ad hoc tasks as business needs dictate.

What we’re looking for:

• Personal Injury claims handling experience.
• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.
• Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.
• Excellent team player.
• An understanding of case law, statute, CPR and Pre-Action Protocols.

Grow with Acorn: At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. We’re growing fast, with new opportunities emerging every week.

Our Commitment to our colleagues: These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing.
• Disability Confident Level 1 & 2– creating accessible, inclusive opportunities.
• Menopause Friendly accredited ‑ supporting every stage of life.
• Armed Forces Covenant signatory– honouring those who serve.
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
• Best Place to Work for Development – proud to be investing in people’s future.
• Best Place to Work for Women – breaking down barriers to women's career progression.

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.