Senior Business Analyst in Liverpool

Acorn Insurance is looking for an experienced Senior Business Analyst where you’ll play a pivotal role in driving strategic business improvements and delivering high‑impact solutions across the organisation. You’ll lead complex initiatives with autonomy, mentor junior analysts, and collaborate with cross‑functional teams to shape the future of our business operations and technology landscape.

Working Hours: 37.5 hours per week, Monday to Friday

Location: Liverpool City Centre, Hybrid working available

Responsibilities:

• Lead complex projects and initiatives, ensuring they align with business objectives.
• Develop business cases, conduct cost‑benefit analyses, and assess risks to support decision‑making.
• Provide guidance and mentorship to Business Analysts, supporting their professional development.
• Collaborate with cross‑functional teams to identify and implement efficiency improvements.
• Work independently with minimal oversight, taking ownership of deliverables and outcomes.
• Translate business requirements into clear, actionable solutions, including third‑party implementations.
• Research and propose new approaches to business opportunities, including supplier engagement where appropriate.
• Develop and apply a strong technical understanding of internal systems to provide best approach insights, enabling stakeholders to make informed decisions.
• Engage with development teams to shape solution design and ensure alignment with business needs.
• Deliver business analysis activities across various delivery frameworks, including Agile.
• Lead “As‑Is” and “To‑Be” process modelling with a technical focus.
• Analyse and document technical requirements to ensure clarity across technical and non‑technical stakeholders.
• Constructively challenge technical approaches to promote best practices and effective delivery.
• Use data analysis tools (e.g., SQL, Excel) to support decision‑making and process reviews.
• Produce and maintain high‑quality documentation throughout the project lifecycle, including technical specifications, system architecture, data flows, integration points, configuration settings, and custom developments.

Qualifications:

• Proven experience in a Senior Business Analyst role, ideally within insurance or financial services.
• Certified Business Analysis Professional (CBAP), PMI‑PBA, or equivalent (preferred).
• Agile or Scrum certification (e.g., Scrum Master, Agile Practitioner) highly desirable.
• Strong leadership and mentoring capabilities without direct line management.
• Excellent stakeholder management skills, both internal and external.
• Demonstrated success in delivering operational and technically complex business improvements.
• Proficiency in business analysis tools and techniques, including SQL and Excel.
• Ability to work independently with minimal guidance and high accountability.
• Exceptional communication and documentation skills, especially in technical contexts.

Benefits:

• 35 days holiday (including bank holidays) with additional buy/sell options.
• 24/7 mental health support and free counselling available.
• Flexible benefits, including early access to salary via our internal platform.
• Hybrid working options to support work‑life balance and individual needs.