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- Tasks: Provide tailored insurance quotes and support customers with renewals.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Enjoy 35 days' holiday, mental health support, and flexible working options.
- Why this job: Be part of a growing team that values customer success and personal development.
- Qualifications: Strong communication skills and attention to detail; sales experience is a plus.
- Other info: Dynamic workplace culture with real opportunities for career progression.
The predicted salary is between 25877 - 27515 £ per year.
Salary: £25,877 to £27,515 plus up to £2,000 performance related bonus per annum.
Working hours: 37.5 hours per week: Monday to Friday 09:00am – 17:30pm
What you will be doing:
- Providing customers with bespoke insurance quotations, tailoring products to individuals needs
- Dealing with both existing and new customers
- Retaining existing clients
- Upselling additional products
- Reporting to Team leader/Manager
- Reviewing an allocated renewal invite list
- Invite policies compliantly.
- Ensure client records are updated appropriately
- Review a fair analysis of the market
- Renew Policies Household policies compliantly
- Respond to Customer Renewal Queries
What we're looking for:
- Excellent IT and data entry skills
- Good standard of numeracy and literacy
- Ability to communicate well
- Great attention to detail
- Previous sales or customer service experience
- Insurance experience is preferable but not essential as full training will be provided
- Excellent customer service skills, incorporating a confident and pleasant phone manner
- Good organisational skills and ability to prioritise own workload effectively
- Proficient computer skills including Microsoft Excel, Word and Outlook.
- Highly self-motivated
- Pro-active thinker, able to solve problems independently as they arise
- Ability to communicate well at all levels both verbally and in writing
- Polite and professional
- Work to targets/KPI
- Team Player
Grow with Acorn: At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits include:
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
Our Commitment to our colleagues:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
- We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Sales & Renewals Agent in Liverpool employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Renewals Agent in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Acorn Insurance and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with customers over the phone, it’s crucial to sound confident and friendly. Grab a friend or family member and do some mock calls to get comfortable with the conversation flow.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your workload effectively in previous roles. This will demonstrate that you can handle the demands of the Sales & Renewals Agent position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Acorn family.
We think you need these skills to ace Sales & Renewals Agent in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Sales & Renewals Agent role. We want to see how you can provide bespoke insurance quotations and retain clients, so don’t hold back on showcasing your relevant experience!
Show Off Your Customer Service Skills: Since this role is all about dealing with customers, let us know about your previous customer service experiences. Share specific examples where you’ve gone above and beyond to help someone out – we love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate great attention to detail, so make sure your spelling and grammar are spot on. A well-structured application shows us you’re organised and professional!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company culture right there!
How to prepare for a job interview at The Acorn Group
✨Know Your Numbers
As a Sales & Renewals Agent, you'll be dealing with quotes and policies, so brush up on your numeracy skills. Be prepared to discuss how you handle numerical data and provide examples of how you've used these skills in previous roles.
✨Showcase Your Customer Service Skills
This role is all about providing excellent customer service. Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to connect with clients.
✨Familiarise Yourself with Insurance Basics
While insurance experience isn't essential, having a basic understanding of the industry can set you apart. Do some research on common insurance terms and practices, and be ready to discuss why you're interested in this field.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.