At a Glance
- Tasks: Forecast and plan resources to ensure excellent customer service delivery.
- Company: Join Acorn Insurance, a leading company with strong Liverpool roots.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Dynamic workplace culture with recognition awards and social events.
- Why this job: Be part of a growing team that values your input and career development.
- Qualifications: Experience in resource planning and advanced Excel skills required.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for a Resource Planner to join the team. In this role you will be responsible for the accurate forecasting and planning of resources within Customer Services. This includes the provision of performance data, support of team leaders and the senior management team, administering and monitoring daily schedules and making recommendations that will improve the service and its efficiency. You will also manage resources to ensure the cost-effective delivery of high-quality and consistent services.
Location: Liverpool / Hybrid
Salary: £32,000
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
What you will be doing:
- Ensuring the right number of team members are available to allow the provision of an excellent level of customer service.
- Creating staff schedules and rotas, providing management information to allow comparison against budget, managing holidays for customer service teams and monitoring adherence to work schedules alongside issue resolution timescales.
- Working closely with stakeholders to understand the needs and requirements of teams, building key relationships throughout the group.
What we are looking for:
- Previous experience in a similar background and experience with workforce management software.
- Advanced knowledge of Excel.
- Proven ability to critically analyse large volumes of data to produce reports.
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
- Menopause Friendly accredited – supporting every stage of life.
- Armed Forces Covenant signatory – honouring those who serve.
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
- Best Place to Work for Development – proud to be investing in people’s future.
- Best Place to Work for Women – breaking down barriers to women's career progression.
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You: We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
Resource Planning Support Analyst in Liverpool employer: The Acorn Group
The Acorn Group is an exceptional employer located in Bromley, Kent, offering a dynamic work environment where you can thrive as an Assistant Property Manager. With comprehensive training and clear pathways for career progression in the build to rent sector, employees are encouraged to grow and develop their skills. The supportive team culture and commitment to employee development make this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Support Analyst in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Acorn Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Acorn Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resource Planning Support Analyst in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Acorn Group:Your cover letter is your chance to shine! Tell us why you want to work at The Acorn Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Acorn Group!
How to prepare for a job interview at The Acorn Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
