At a Glance
- Tasks: Lead a dynamic team in the Mitigation department, driving performance and fostering a culture of openness.
- Company: Join Acorn Insurance, a forward-thinking company prioritising team development and collaboration.
- Benefits: Enjoy 35 days holiday, mental health support, flexible benefits, and hybrid working options.
- Other info: Great opportunity for career growth in a supportive and innovative environment.
- Why this job: Make a real impact by leading a team and enhancing claims management processes.
- Qualifications: Experience in motor claims is essential; leadership skills and a positive attitude are key.
The predicted salary is between 35948 - 45216 £ per year.
We are seeking an Operational Team Leader within our Mitigation department to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of Mitigation Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
Location: Liverpool, office based with hybrid working available
Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 plus the opportunity to achieve an annual bonus of up to 10% of your salary
What’s involved:
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLAs, monthly one-to-ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
We are looking for people with:
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
Benefits:
- 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
Mitigation Team Operational Team Leader in Liverpool employer: The Acorn Group
At Acorn Insurance, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters openness and collaboration. As the Mitigation Team Operational Team Leader in Liverpool, you will benefit from flexible hybrid working options, extensive employee development opportunities, and a generous holiday package, all while leading a dedicated team to achieve meaningful outcomes for our customers. Join us to make a real impact in the insurance sector while enjoying a rewarding career with competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Mitigation Team Operational Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role in the Mitigation department.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of motor claims and credit hire processes. We want you to show that you can lead from the front and understand the ins and outs of the role.
✨Tip Number 3
Practice your communication skills! As an Operational Team Leader, you'll need to be persuasive and confident. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Acorn Insurance.
We think you need these skills to ace Mitigation Team Operational Team Leader in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that demonstrate your ability to lead from the front.
Be Proactive and Positive:We’re looking for someone who is a proactive thinker. In your application, convey your enthusiasm and motivation. Use positive language to describe how you tackle challenges and drive results within a team setting.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Mitigation Team Operational Team Leader role. Mention relevant experience with motor claims and how it aligns with our values and culture of openness.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at The Acorn Group
✨Know Your Stuff
Make sure you brush up on your knowledge of motor claims and credit hire processes. Being able to discuss specific examples from your experience will show that you're not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Leadership Skills
Prepare to talk about your previous experiences leading teams. Think of specific instances where you positively influenced team dynamics or improved performance through your leadership style. This is your chance to demonstrate how you embody a culture of openness and trust.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like managing staff performance or dealing with difficult claims. Practise your responses to these scenarios so you can showcase your problem-solving skills and authoritative manner.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's approach to training and development. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
