Insight Analyst in Liverpool

We are currently recruiting for an Insight Analyst to join our Data Analytics Team, which sits in a unique position between our Pricing, Reserving, and Claims departments. This role is focused on supporting both the Claims and Reserving side of the business, and there are opportunities to support the Pricing function as well.

The successful candidate will have a passion for turning data into actionable insights, will be a natural self-starter looking to use their initiative and curiosity to investigate trends, and will have an end goal of delivering comprehensive analysis across all levels of the business. This role requires having the creative flair to push ideas through to completion, have the confidence and initiative to question effectively and professionally, and, where required, be able to work independently or as part of a team.

The Acorn Group are a diverse and inclusive employer who thrive on creating a positive impact through collaboration and innovation. We work to contribute to a positive experience for our customers, and the successful Insight Analyst will work alongside stakeholders throughout the business to achieve that.

Working hours: 37.5 hours per week, Monday to Friday

Location: Liverpool City Centre, on a hybrid working basis

What you will be doing:

• Supporting and leading the Claim operation with understanding performance, spotting and reducing leakage, and helping define strategy using data and analytics.
• Quantifying and feeding Claim operation process changes into the reserving cycle, whilst being the face of the claims operation to discuss triangulation development.
• Liaise with the business to get a firm understanding of insight requests needing to be worked and can effectively prioritise their workload to deliver these.
• Business facing to work with the Claim operation and ensure best practices are met when making decisions using data - acting in a Business Partner mindset always.
• Own and calculate the cost-saving initiatives (CSI’s) put forward from the business, tying in the wider picture thinking to assess the marginal customers in any CSI proposal.

What we are looking for:

• Applies lateral thinking to deliver thorough, insightful responses, always exploring the underlying causes and implications of adverse movements.
• A curious mindset when it comes to investigating performance using data, and gains answers independently and quickly to support answering key business questions.
• Fluid and adaptable approach, delivering numerous pieces to tight deadlines and to a high quality expected.
• Confident with numbers, with experience using advanced maths to answer critical questions that will drive better understanding and outcomes.
• Able to manipulate and analyse large data sets to produce concise information.
• A comfortable coder using SQL to extract, cleanse, and manipulate data to support work and answer theories being discussed.
• Experience building dashboards in Power BI, Tableau, Qlik, or similar software to assist in the idea generation for the Claims operation and BI team when visualising data and performance.
• Proactive in building and maintaining relationships across the business and all levels, as well as managing expectations competently.
• Comfortable with influencing and managing stakeholders at various levels, up to Exec/C-Suite level.
• Experience interpreting reserving curves, building forecasts (Chain Ladder Method), and being able to discuss development patterns by sharing likely known causes or hypothesis from operational or market changes.
• Experience within Insurance or Claims would be highly advantageous.

Grow with Acorn:

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other.
• We challenge the status quo.
• We succeed when we help those around us succeed.
• We decide quickly when the smart thing to do is use our judgement.

Our Commitment to our colleagues:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing.
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
• Menopause Friendly accredited – supporting every stage of life.
• Armed Forces Covenant signatory – honouring those who serve.
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture.
• Best Place to Work for Development – proud to be investing in people’s future.
• Best Place to Work for Women – breaking down barriers to women's career progression.

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply:

• All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
• Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
• We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.