At a Glance
- Tasks: Resolve motor insurance complaints and improve customer journeys.
- Company: Join The Acorn Group, a leader in claims governance.
- Benefits: Competitive salary, hybrid working, and performance bonuses.
- Other info: Dynamic role with opportunities for career advancement.
- Why this job: Make a real difference by enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 29000 - 35000 £ per year.
The Acorn Group is recruiting a Complaints Handler in a hybrid Liverpool/Sevenoaks role.
You will resolve motor insurance complaints fairly and in line with policy, FCA Consumer Duty and regulatory requirements.
You’ll manage cases from first contact to final response, including Ombudsman escalations, identify root causes, and share insights to improve the customer journey.
You’ll work 37.5 hours weekly, typically 9am–5:30pm, with a salary of £29,000–£35,000 plus a £2,000 annual performance
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Impactful Claims Governance & Complaints Handler (Hybrid) in Liverpool employer: The Acorn Group
The Acorn Group is an exceptional employer, offering a vibrant work culture in the heart of Blackheath Village, where employees are supported through comprehensive training and development opportunities. With a strong focus on career progression, competitive salary packages, and a collaborative team environment, staff can thrive while enjoying generous benefits such as uncapped commission structures and a rewarding annual awards ceremony. Join us to be part of a leading estate agency that values excellence and fosters personal growth.
