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- Tasks: Engage with customers to enhance their driving behaviour and provide empathetic support.
- Company: Leading insurance provider in Liverpool with a focus on customer success.
- Benefits: Competitive salary, performance-related bonus, and comprehensive employee support.
- Why this job: Make a real difference in drivers' lives while working in a dynamic hybrid environment.
- Qualifications: Excellent communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
A leading insurance provider in Liverpool is seeking a Driver Success Team Agent to engage with customers on improving their driving behaviour. This role requires excellent communication skills and the ability to handle customer inquiries with empathy. You will work in a dynamic environment on a hybrid basis, ensuring compliance with industry standards while providing high-quality service.
The position offers a competitive salary and a performance-related bonus, as well as comprehensive support for employees.
Driver Success Coach | Hybrid, FCA‑Compliant Support in Liverpool employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Success Coach | Hybrid, FCA‑Compliant Support in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you respond with empathy and confidence during interviews.
✨Tip Number 3
Show off your driving knowledge! Brush up on the latest trends in driving behaviour and safety. Being well-informed will impress interviewers and show that you're genuinely interested in helping customers improve.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, you'll be one step closer to joining a team that values your skills and offers great support.
We think you need these skills to ace Driver Success Coach | Hybrid, FCA‑Compliant Support in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about engaging with customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can handle inquiries with empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Driver Success Coach role. Mention any relevant experience that showcases your ability to improve driving behaviour.
Be Authentic: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our dynamic environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at The Acorn Group
✨Know the Company Inside Out
Before your interview, do some homework on the insurance provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Driver Success Coach, you'll need to communicate clearly and empathetically. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved conflicts. Practising these scenarios can help you articulate your thoughts during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of situations where you've had to improve someone's behaviour or performance, especially in a driving context. Be ready to discuss how you approached these challenges and what strategies you used to achieve positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
