At a Glance
- Tasks: Configure and optimise document templates for insurance communications using Kofax.
- Company: Dynamic insurance company focused on innovation and efficiency.
- Benefits: 35 days holiday, mental health support, flexible working options, and early salary access.
- Other info: Hybrid working model to support your work-life balance.
- Why this job: Join a fast-paced team and enhance customer communication in the insurance sector.
- Qualifications: Experience with document automation tools and strong analytical skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a skilled Document Configuration Analyst with experience in Kofax Communications Manager (KCM) to support our document automation and customer communication processes within the insurance sector.
The ideal candidate will be responsible for configuring, testing, and optimizing document templates and workflows to enhance operational efficiency and ensure compliance with industry regulations.
Job Details
Job Title
Document Configuration Analyst
Salary
Location
Liverpool City Centre, on a hybrid working basis
Working Hours
37.5 hours per week, Monday to Friday 9am-5:30pm plus 1 in 3 Saturdays, 9am-5:30pm
Key Responsibilities
- Develop, customize, and maintain document templates and communication workflows using Kofax Communications Manager and other document generation platforms.
- Configure dynamic templates for policy documents, claims correspondence, billing statements, and other insurance-related communications.
- Work closely with stakeholders to gather and analyse requirements for document design and automation.
- Conduct testing to ensure document accuracy, formatting consistency, and regulatory compliance.
- Identify opportunities to improve document generation efficiency and automation within the insurance communication lifecycle.
- Collaborate with IT and business teams to integrate KCM with core insurance systems (e. g., policy administration, claims management, CRM).
- Ensure all document templates comply with legal and regulatory standards within the insurance industry.
- Maintain detailed configuration documentation and provide training to end users on KCM functionalities.
- What we’re looking for
- Proven experience in document configuration, automation, or content management.
- Hands‑on experience with Kofax Communications Manager (KCM) or similar document automation tools.
- Proficiency in document template design, scripting, and rules‑based document generation.
- Experience working with APIs and system integrations is an advantage.
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder management abilities.
- Detail‑oriented with a focus on accuracy and compliance.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Familiarity with insurance systems (e. g., Transactor, Schemeserve, ICE, Acturis, SSP or other policy/claims management platforms) would be beneficial.
- Experience in the insurance sector is highly preferred.
Benefits
- 35 days’ holiday, including bank holidays, with additional buy/sell options.
- 24/7 mental health support and free counselling available.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work‑life balance and individual needs.
- #J-18808-Ljbffr
Document Configuration Analyst in Liverpool employer: The Acorn Group
Join our dynamic Household Claims department in Liverpool as a Desktop Loss Adjuster, where you will thrive in a hybrid work environment that champions collaboration and support. With a strong focus on employee growth, we offer extensive career development opportunities, including leadership programmes and flexible benefits to enhance your work-life balance. Our commitment to diversity and inclusion ensures that every team member is valued, making this an exceptional place to build a meaningful and rewarding career.
