At a Glance
- Tasks: Deliver exceptional customer service and resolve queries with a positive attitude.
- Company: Join a supportive team in a dynamic customer-focused environment.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for career development and learning on the go.
- Why this job: Make a real difference by turning complaints into positive experiences for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26938 - 28609 £ per year.
Location: Formby, Liverpool, UK
Salary: £26,938 – £28,609 plus up to £2,000 performance‑related bonus
Working Hours: 18.5 hours per week, Monday, Tuesday 09:00 – 17:30 and Saturdays 09:00 – 12:30
Responsibilities
- Meet daily KPIs and targets, including call volume and quality metrics.
- Provide quality assurance through call audits and maintain high‑quality standards.
- Resolve complaints and convert negative situations into positive customer experiences.
- Handle policy queries and changes, being the go‑to expert for customers.
- Deliver VIP service to all customers, ensuring an exceptional experience.
- Represent the company as a brand ambassador, reflecting our values in every interaction.
Qualifications
- Motivation and drive to provide exceptional service and continuously improve.
- Strong communication skills, comfortable on phone and webchat.
- Empathy and patience, especially with customers who need extra care.
- Goal‑oriented, capable of achieving targets and striving for personal best.
- Attention to detail, accuracy in managing insurance policies.
Benefits
- 35 days holiday (including bank holidays) with buy/sell options.
- 24/7 mental health support and free counselling.
- Flexible benefits, including early salary access.
- Hybrid working options to support work‑life balance.
- Opportunities for career development and learning on the go.
Visa Requirements
We can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. We are not able to offer visa sponsorship.
Employment Checks
Successful candidates will undergo standard criminal record and insolvency register checks as part of the employment process.
Application Information
If you need adjustments during the recruitment process or after you join the team, please let us know. We will work with you to ensure you can perform your best work.
Customer Service Representative - Part Time in Liverpool employer: The Acorn Group
Join our dynamic team as a Customer Service Representative in Formby, where we prioritise employee well-being and professional growth. With generous benefits like 35 days of holiday, flexible working options, and 24/7 mental health support, we foster a supportive work culture that empowers you to excel. Experience the satisfaction of delivering exceptional service while enjoying a rewarding career path in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your soft skills! Highlight your empathy and patience in conversations. These qualities are gold in customer service, so make sure to share examples of how you've used them in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that job!
We think you need these skills to ace Customer Service Representative - Part Time in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your communication skills and ability to handle complaints.
Showcase Your Empathy:Since empathy is key in customer service, share examples in your application where you've gone above and beyond to help a customer. This will show us that you understand the importance of providing exceptional service.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle any challenges.
✨Showcase Your Empathy
Since this role requires a lot of interaction with customers, be prepared to demonstrate your empathy and patience during the interview. Share examples from your past experiences where you turned a negative situation into a positive one. This will highlight your ability to connect with customers.
✨Be Goal-Oriented
The job mentions meeting daily KPIs and targets, so come prepared to discuss how you've achieved goals in previous roles. Use specific metrics or achievements to illustrate your point. This will show that you’re not just about providing service but also about delivering results.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how they support career development. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
