At a Glance
- Tasks: Lead a dynamic team of credit hire handlers and drive performance.
- Company: Join a forward-thinking insurance company with a culture of openness.
- Benefits: Enjoy up to 35 days holiday, competitive salary, and annual bonus potential.
- Other info: Hybrid working available with excellent career development opportunities.
- Why this job: Make a real impact by mentoring your team and improving processes.
- Qualifications: Experience in motor claims is essential; leadership skills are a plus.
The predicted salary is between 35948 - 45216 £ per year.
We are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front. Leading a team of Mitigation Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
Location: Liverpool, office based with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 plus the opportunity to achieve an annual bonus of up to 10% of your salary
Responsibilities
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one-to-one meetings, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- Participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
Qualifications
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
Benefits
Maximum of 35 days’ holiday (depending on role and tenure)
Credit Hire Team Leader in Liverpool employer: The Acorn Group
At Acorn Insurance, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters openness and collaboration. As a Credit Hire Team Leader in Liverpool, you will benefit from a supportive environment that prioritises employee development, with opportunities for training and growth, alongside a competitive salary and generous holiday allowance. Our commitment to work-life balance is reflected in our hybrid working options, making us an attractive choice for those seeking meaningful and rewarding employment.
