We’re seeking a proactive and driven Operational Team Leader to lead a team within our Motor First Party Claims function, specialising in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people‑focused leadership. You will play a key role in ensuring we’re there for our customers when they need us the most with speed, ease and understanding.
Role: Claims Operational Team Leader
Location: Liverpool, office based
Working hours: 37.5 hours a week – Monday to Friday, rotating shifts between 8 am and 6 pm, plus one Saturday a week between 9 am and 5 pm.
Salary: £35,948–£39,050 plus an achievable annual bonus of £2,500, paid quarterly.
What you will be doing
- Lead, coach, and develop a team of first‑party claims handlers to meet and exceed performance measures
- Conduct regular one‑to‑ones, performance reviews and objective setting
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
- Support wellbeing, manage absence and handle HR‑related matters (probation, improvement plans, etc.)
- Champion continuous improvement and process efficiency within the department
- Collaborate with other team leaders and managers to ensure alignment across departments
- Interpret MI and use data to drive performance
- Monitor claim quality and compliance through regular audit and feedback loops
What we’re looking for
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- Lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous but not essential
- Highly motivated and self‑starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with an ability to listen
- Persuasive, strong and confident communication skills
- Eligible to work in the UK and have at least one year remaining on a Graduate or Post‑Study Work visa (no visa sponsorship provided)
Benefits
- Maximum 35 days of holiday per year, including bank holidays, with buy/sell options
- 24/7 free mental health support and counselling
- Flexible benefits, including early salary access via our internal platform
- Hybrid working options to support work‑life balance
Claims Operational Team Leader in Liverpool employer: The Acorn Group
Join our dynamic Household Claims department in Liverpool as a Desktop Loss Adjuster, where you will thrive in a hybrid work environment that champions collaboration and support. With a strong focus on employee growth, we offer extensive career development opportunities, including leadership programmes and flexible benefits to enhance your work-life balance. Our commitment to diversity and inclusion ensures that every team member is valued, making this an exceptional place to build a meaningful and rewarding career.
