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- Tasks: Lead a team, manage performance, and mentor staff in a dynamic environment.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and access to wellbeing services.
- Why this job: Join a supportive culture recognised as a Great Place to Work with opportunities for growth.
- Qualifications: Previous experience in motor claims is a plus; strong communication and leadership skills are essential.
- Other info: Flexible working options and a commitment to inclusivity make this role stand out.
The predicted salary is between 22790 - 27483 £ per year.
In the role as a FNOL Team Leader you will to be responsible for performance management of your team. You will identify trends and development arears and be able to drive performance through mentoring and coaching. You will be the main referral point for your team where you will be able to demonstrate your knowledge and experience in areas such as liability and indemnity.
Location: Liverpool
Working hours: 37.5 hours a week – Monday to Friday. Rotating shifts between the hours of 8am to 8pm. Plus 1 in 4 weekends between 9am and 5pm.
Salary: £30,986 per annum plus an up to £6000 annual bonus, paid on a quarterly basis.
What you will be doing:
- Lead a team of First Notification of Loss Handlers
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
What we’re looking for:
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous however not essential
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
Please visit our website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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FRU Team Leader employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FRU Team Leader
✨Tip Number 1
Familiarise yourself with the key responsibilities of a FNOL Team Leader. Understanding performance management, quality auditing, and team mentoring will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've positively influenced team dynamics in previous roles. This will highlight your ability to create a culture of openness and trust.
✨Tip Number 3
Research Acorn Insurance's values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits their team.
✨Tip Number 4
Prepare to discuss your problem-solving approach. The role requires a clear and focused mindset, so think of specific challenges you've faced and how you resolved them effectively.
We think you need these skills to ace FRU Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and performance management. Use specific examples that demonstrate your ability to mentor and coach others, as well as your knowledge of liability and indemnity.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the FNOL Team Leader position, particularly in driving performance and managing teams.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects clarity and professionalism. Use concise language and structure your thoughts logically to convey your ideas effectively.
Highlight Relevant Achievements: Include specific achievements from your past roles that demonstrate your ability to lead teams and improve performance. Quantify your successes where possible, such as percentage improvements in team performance or successful project completions.
How to prepare for a job interview at The Acorn Group
✨Showcase Your Leadership Skills
As a FNOL Team Leader, you'll be responsible for managing a team. Be prepared to discuss your previous leadership experiences and how you've positively influenced team performance through mentoring and coaching.
✨Demonstrate Technical Knowledge
Familiarise yourself with key concepts related to liability and indemnity. Be ready to share examples of how you've applied this knowledge in past roles, as it will show your capability to guide your team effectively.
✨Prepare for Performance Management Questions
Expect questions about performance management, including how you handle quality audits and staff welfare. Think of specific instances where you've successfully managed these aspects and be ready to discuss them.
✨Emphasise Communication Skills
Strong communication is crucial for this role. Prepare to demonstrate your persuasive and confident communication style, perhaps by sharing examples of how you've resolved conflicts or facilitated discussions within a team.
