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- Tasks: Provide empathetic support and resolve claims for customers in a fast-paced environment.
- Company: Acorn Insurance, a leading firm with over 40 years of expertise.
- Benefits: Competitive salary, performance bonuses, 35 days holiday, and mental health support.
- Why this job: Kickstart your career in insurance while making a real difference for customers.
- Qualifications: Empathy, problem-solving skills, and a passion for teamwork are essential.
- Other info: Hybrid working options and excellent career growth opportunities await you.
The predicted salary is between 25877 - 25877 £ per year.
The First Notification of Loss department is a fast paced and energetic department where no two days are the same. We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect. As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house. This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
What you will be doing:
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA’s and KPI’s
What we’re looking for:
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Good IT skills and a confident communicator
- Motivated self-starter
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Good sales, negotiation and persuasion skills
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The Ability to deal with challenging customers and third party insurers
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and well-being
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply:
- If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
- Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
- At the moment, we’re not able to offer visa sponsorship.
- We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know.
First Response Unit Claims Handler employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Get to know the company culture! Before your interview, check out Acorn's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling FNOL calls, think about how you'd respond to different scenarios. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. This will demonstrate your quick thinking and ability to handle fast-paced situations, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with people and show empathy. This role is all about providing a supportive service to customers, so let us know how you’ve done this in the past!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We love a good story, but we also appreciate brevity. Make sure every word counts and showcases your skills relevant to the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to the First Response Unit Claims Handler role. Mention specific skills from the job description that you possess, like problem-solving and customer service experience.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture right there!
How to prepare for a job interview at The Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of the insurance industry and the role of a First Response Unit Claims Handler. Brush up on common claims processes and terminology so you can speak confidently about how you would handle customer queries.
✨Show Empathy
Since this role requires a lot of customer interaction, practice demonstrating empathy during your responses. Think of examples from your past experiences where you successfully resolved issues while keeping the customer's feelings in mind. This will show that you can connect with clients effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially challenging customer interactions. Prepare by thinking through potential scenarios and how you would respond, focusing on problem-solving and maintaining professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
