At a Glance
- Tasks: Help customers with insurance queries and turn complaints into opportunities.
- Company: Join Acorn Insurance, a supportive team with over 40 years of experience.
- Benefits: Enjoy competitive salary, enhanced leave, and wellness support.
- Other info: Be part of a diverse team that values your contributions.
- Why this job: Kickstart your career in a fun, dynamic environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24255 - 25876 £ per year.
Location: Formby
Salary: £24,255 - £25,876, plus up to £2,000 performance-related bonus
Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 3 Saturdays 09:00am – 12:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We’re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance.
What You’ll Be Doing:
- Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so will your salary!
- Achieving Quality Excellence: Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.
- Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.
- Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
- Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
- Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What We’re Looking For:
- Motivation & Drive: You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
- Strong Communication Skills: You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.
- Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
- Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
- Attention to Detail: Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
- Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you’ll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
- Join an Amazing Team: You won’t just be another employee – you’ll be part of a team that’s supportive, friendly, and always pushing each other to be better.
- Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there’s always a chance to level up.
- A Fun and Dynamic Environment: This isn’t your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.
Why You Should Apply:
This is not just a job; it’s an exciting opportunity to make an impact, develop professionally, and be part of something big. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Don’t miss out on the chance to kickstart your career in the insurance industry with a company that’s all about growth, rewards, and success!
Ready to Take the Leap?
If you’re ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and let’s make great things happen together.
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You will receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the 'your tomorrow' benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Customer Service Representative in Liverpool employer: The Acorn Group
Join our dynamic Household Claims department in Liverpool as a Desktop Loss Adjuster, where you will thrive in a hybrid work environment that champions collaboration and support. With a strong focus on employee growth, we offer extensive career development opportunities, including leadership programmes and flexible benefits to enhance your work-life balance. Our commitment to diversity and inclusion ensures that every team member is valued, making this an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance, their values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone and webchat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable explaining things and handling tricky questions.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you've turned complaints into opportunities. This will demonstrate your ability to handle challenges with empathy and patience, which is key for a Customer Service Representative.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping others and tackling challenges head-on.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We love seeing specific examples of how you've turned complaints into opportunities or achieved targets in the past!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at Acorn Insurance!
How to prepare for a job interview at The Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the role of a Customer Service Representative. Familiarise yourself with common policy queries and how to handle complaints. This will show your motivation and drive to excel in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you would handle a difficult customer or turn a complaint into an opportunity. Practising your responses will help you communicate clearly and confidently during the interview.
✨Show Your Empathy
During the interview, highlight your ability to empathise with customers. Share examples from your past experiences where you’ve successfully handled tricky situations with patience and understanding. This will demonstrate that you can put customers first, which is crucial for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
