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For Companies At a Glance
- Tasks: Help customers with insurance queries and turn complaints into opportunities for exceptional service.
- Company: Join Acorn Insurance, a supportive team with a strong culture in Liverpool.
- Benefits: Competitive salary, performance bonuses, 35 days holiday, and mental health support.
- Why this job: Kickstart your career in a dynamic environment with endless growth opportunities.
- Qualifications: Strong communication skills, empathy, and a passion for customer service.
- Other info: Hybrid working model with a fun, high-energy workplace.
The predicted salary is between 21800 - 23200 ÂŁ per year.
Liverpool, UK
Job Description
Posted Monday 6 October 2025 at 01:00
Job Title: Customer Service Representative
Location: Liverpool – Mersey Chambers with Hybrid Working
Salary: £25,877 – £27,515 plus up to £2,000 performance-related bonus
Working Hours:
Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns
Early Shift:8:00am – 16:30pm
Mid Shift:9:00am – 17:30pm
Late Shift:11:00am – 19:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We’re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance – and we want YOU to be part of our journey!
What You’ll Be Doing:
Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so will your salary!
Achieving Quality Excellence: Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.
Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.
Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What We’re Looking For:
Motivation & Drive: You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
Strong Communication Skills: You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.
Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
Attention to Detail: Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you’ll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
Join an Amazing Team: You won’t just be another employee – you’ll be part of a team that’s supportive, friendly, and always pushing each other to be better.
Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there’s always a chance to level up.
A Fun and Dynamic Environment: This isn’t your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.
Why You Should Apply:
This is not just a job; it’s an exciting opportunity to make an impact, develop professionally, and be part of something big. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Don’t miss out on the chance to kickstart your career in the insurance industry with a company that’s all about growth, rewards, and success!
Ready to Take the Leap?
If you’re ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and let’s make great things happen together.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- ️ Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people’s future
- Best Place to Work for Women – breaking down barriers to women\’s career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who haveat least one year remainingon their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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Customer Service - Customer Service Representative employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance, their values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone and webchat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable explaining things and handling tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a complaint into a positive outcome. This will demonstrate your ability to handle challenges with grace and empathy, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about helping others and tackling challenges head-on.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Use examples from your past experiences that demonstrate your communication skills and ability to handle tricky situations with grace.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate a well-structured application that’s easy to read. Avoid jargon and make sure your personality comes through – we want to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there.
How to prepare for a job interview at The Acorn Group
✨Know the Company Inside Out
Before your interview, take some time to research Acorn Insurance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice explaining complex ideas simply and clearly. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your ability to connect with customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and empathy. Think of examples from your past experiences where you turned a complaint into a positive outcome. This will highlight your ability to handle tricky situations with grace, which is crucial for this role.
✨Emphasise Your Goal-Orientated Mindset
Be ready to discuss how you set and achieve personal goals. Share specific instances where you met or exceeded targets in previous roles. This aligns perfectly with Acorn's focus on crushing goals and KPIs, showing that you're driven and ready to contribute to their success.
