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For Companies At a Glance
- Tasks: Support customers facing financial difficulties and provide exceptional service.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Enjoy enhanced annual leave, wellbeing services, and flexible benefits.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in credit control or customer support is a plus.
- Other info: Inclusive workplace with excellent growth opportunities and a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
Posted Wednesday 28 January 2026 at 01:00
Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?
We are looking for the very best people with the skills and experience required to help us meet our goals.
Do you have a hunger for taking your career to the next level?
If so, we have several roles available and one of those could be yours!
Customer Care Specialist
Location
Liverpool City Centre on a Hybrid working basis
Working Hours
Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Salary
Up to £28,459 plus the potential to earn a performance based bonus
What you will be doing
- Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
- Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
- Assisting customers/businesses with debts owed – ensuring these are recovered meeting both the customer and business needs.
- Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
- Investigating cases where necessary and root cause analysis to improve processes going forward.
- Collaboration with other departments for successful business and
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Credit Control Specialist Agent employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Specialist Agent
✨Tip Number 1
Get to know the company before your interview! Research Acorn Insurance, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves supporting customers, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you’ve successfully resolved issues, especially in customer service. This will demonstrate your proactive thinking and ownership of tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Acorn Insurance and ready to take your career to the next level.
We think you need these skills to ace Credit Control Specialist Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Credit Control Specialist Agent role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like supporting vulnerable customers or problem-solving.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on demonstrating your outstanding communication abilities!
Be Genuine and Passionate: Let your passion for helping customers shine through in your application. We love candidates who are compassionate and empathetic, so share any experiences that showcase these qualities and your desire to make a positive impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at The Acorn Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Control Specialist Agent. Familiarise yourself with customer service models like TEXAS and IDEA, as well as the challenges faced by customers in financial difficulties. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Empathy
Since the role involves supporting vulnerable customers, practice how you would communicate compassionately and effectively. Think of examples from your past experiences where you've helped someone in a tough situation. This will highlight your ability to connect with customers and provide the exceptional service they need.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially those involving financial difficulties. Prepare some scenarios in advance, focusing on problem-solving and your approach to ensuring good outcomes for both the customer and the business. This will showcase your proactive thinking and ownership of tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
