At a Glance
- Tasks: Investigate and manage suspect motor claims, ensuring effective control from start to finish.
- Company: Join Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Competitive salary, performance bonuses, flexible working, and 35 days holiday.
- Other info: Enjoy a dynamic workplace culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in fraud prevention while growing your career in a supportive environment.
- Qualifications: Understanding of claims handling and strong negotiation skills required.
This role includes investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.
Location:Liverpool with hybrid
Working Hours:37.5 Hour a week, Monday to Friday 9am - 5:30pm
Salary:£26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your role.
What you'll be doing:
- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy
- Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
- Ensure output achieves acceptable levels of accuracy and quantity
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
- Avoid any claims leakage whilst maximising savings/repudiations
- Ensure strict adherence to agreed counter fraud strategies
- Respond efficiently to telephone calls into the team/department
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiativesto drive quality referrals into the team
What we're looking for:
- Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
- Excellent organisational skills and the ability to work independently with minimum support
- Strong negotiation skills along with Excellent customer services skills
- An understanding of the intelligence and investigative tools available to validate claims
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims
Grow with Acorn
AtAcorn Insurance,we'reproud of our Liverpool roots - and even prouder of how farwe'vecome. As part of theAcorn Group, we bring over 40 years of specialist insuranceexpertiseto the table. From humble beginnings,we'vegrown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.
We'regrowing fast, with new opportunitiesemergingevery week.That growth islargely dueto the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
- A maximum of35 days' holiday(dependingon role and tenure)including bank holidays,withadditionalbuy/sell options
- 24/7 mental health support& free counsellingavailable
- Grow with us:Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, includingearly accesstosalaryviaour internal platform
- Hybrid working optionsto support work-life balance and individual needs
Our Commitment to ourcolleague's:
Thesearen'tjust words -they'rethe principles we live by. Andwe'reproud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer- championing mental health andwellbeing
- Disability Confident Level 1 & 2- creating accessible, inclusive opportunities
- Menopause Friendly accredited- supporting every stage of life
- Armed Forces Covenant signatory- honouring those who serve
- Armed Forces Defence employer recognition scheme- Supportingthose who serve
- Great Places to Work2024/25- fostering an engaging and positive workplace culture
- Best Place to Work for Development- proud to be investing in people's future
- Best Place to Work for Women- breaking down barriers to women's career progression
A Few Things to Know Before You Apply
We'rereally excitedthatyou'reconsidering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we willcommencerelevant employment checks prior to youcommencingemployment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Becauseour training is quitecomprehensive,we can only consider applicants who haveat least one yearremainingon their Graduate or Post-Study Work visa.At the moment,we'renot able to offer visa sponsorship.
We're Here to Support You
We'recommitted to creating an inclusive, supportive workplace where everyone canflourish. If you need any adjustments during the recruitment process-or onceyou'repart of the team-just let us know. Whetherit'sflexible hours, adapted equipment, or a bit of extra support,we'llwork with you to make sure you can do your best work.
Counter Fraud Motor Claims Handler employer: The Acorn Group
Join our dynamic Household Claims department in Liverpool as a Desktop Loss Adjuster, where you will thrive in a hybrid work environment that champions collaboration and support. With a strong focus on employee growth, we offer extensive career development opportunities, including leadership programmes and flexible benefits to enhance your work-life balance. Our commitment to diversity and inclusion ensures that every team member is valued, making this an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Motor Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like The Acorn Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like The Acorn Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Counter Fraud Motor Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at The Acorn Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at The Acorn Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at The Acorn Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at The Acorn Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at The Acorn Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding The Acorn Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
