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- Tasks: Join our team as a Sales/Validations agent and crush your goals daily!
- Company: Be part of a dynamic insurance company that values growth and success.
- Benefits: Enjoy a competitive salary, training, and potential for permanent employment.
- Why this job: Kickstart your career in a fun, supportive environment with endless development opportunities.
- Qualifications: Motivation, strong communication skills, empathy, and attention to detail are key.
- Other info: Fixed term contract with a view to permanent position after apprenticeship.
Location: Liverpool
Salary: £18,428 with the ability to increase between £25,880 to £27,517 after the apprenticeship
Working Hours: 09:00 – 17:30 Monday to Friday
An Exciting Opportunity to Kickstart Your Career in Insurance!
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job – it’s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We’re looking for a Sales/Validations agent to join our thriving inbound contact centre, specializing in insurance – and we want YOU to be part of our journey!
The Acorn Apprenticeship Programme is designed to give you the knowledge, skills, and behaviours you will need to accelerate your career progression, whilst you earn a competitive salary and gain practical experience.
During the apprenticeship, you will:
- Work with a Training and Development Coach to develop a professional development plan that is personalised to your needs.
- Attend monthly Masterclasses on topics such problem solving, customer service and delivering results.
- Receive 1:1 support from Coaches who have significant experience of being a customer services adviser.
- Get six-hours of study time, per week.
- Be able to attend workshops and guest speaker seminars.
- *Fixed term contract for the duration of the apprenticeship with a view to move to a permanent contract once the apprenticeship is completed and passed.
What You’ll Be Doing:
Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so could your salary!
Achieving Quality Excellence: Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.
Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.
Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What We’re Looking For:
Motivation & Drive: You’re passionate about providing exceptional service, tackling challenges head-on, and continuously improving.
Strong Communication Skills: You’ll be on the phone and webchat – and you’re great at explaining things clearly and making customers feel heard and valued.
Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
Attention to Detail: Accuracy matters – and you’ve got an eye for it when it comes to managing insurance policies.
Why This Opportunity is So Exciting:
Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you’ll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay!
Join an Amazing Team: You won’t just be another employee – you’ll be part of a team that’s supportive, friendly, and always pushing each other to be better.
Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there’s always a chance to level up.
A Fun and Dynamic Environment: This isn’t your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together.
Why You Should Apply:
This is not just a job; it’s an exciting opportunity to make an impact, develop professionally, and be part of something big. If you’re eager to grow, love helping others, and want to be part of a team that values YOU, this is the place for you. Don’t miss out on the chance to kickstart your career in the insurance industry with a company that’s all about growth, rewards, and success!
Ready to Take the Leap?
If you’re ready to make a real difference, hit new heights, and grow your career with us, we want to hear from you! Apply today and let’s make great things happen together.
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Apprentice employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice
✨Tip Number 1
Research the insurance industry and familiarize yourself with common terms and practices. This knowledge will not only help you during interviews but also show your genuine interest in the field.
✨Tip Number 2
Practice your communication skills, especially over the phone and webchat. Role-play scenarios with friends or family to enhance your ability to explain concepts clearly and empathetically.
✨Tip Number 3
Prepare examples of how you've handled difficult situations in the past. Highlight your problem-solving skills and ability to turn complaints into opportunities, as these are key traits we value.
✨Tip Number 4
Showcase your motivation and drive by discussing your personal goals and how they align with our company values. We love candidates who are eager to grow and contribute to a supportive team environment.
We think you need these skills to ace Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Emphasise your motivation, communication skills, and any customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the insurance industry. Mention specific reasons why you want to join this company and how you can contribute to their success.
Highlight Your Soft Skills: Given the emphasis on empathy, patience, and communication in the job description, make sure to provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at The Acorn Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond to help others, as this role is all about making customers feel valued.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved complaints or tricky issues. Highlight your patience and empathy, as these qualities are crucial for turning challenges into opportunities.
✨Be Goal-Oriented
Since the role involves hitting targets and KPIs, be ready to talk about your personal goals and achievements. Show that you thrive on challenges and take pride in your accomplishments.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. During the interview, mention how you align with their mission and how you can contribute to their supportive and dynamic environment.
