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- Tasks: Support clients and agents with enquiries via phone, email, and face-to-face interactions.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy 31-35 days annual leave, enhanced parental pay, and a range of wellbeing services.
- Why this job: Join a Great Place to Work and grow your career in a supportive, diverse environment.
- Qualifications: Clear communication skills, organisational abilities, and confidence in client interactions are essential.
- Other info: Must have at least one year remaining on your visa; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
Within our Specialist Products Department, you will be providing support to our clients and agents to ensure conversion of new business. You will be dealing with enquires by phone, email, virtually and on occasions, face to face. You will demonstrate excellent customer service skills and be responsible for meeting retention targets by servicing existing accounts.
Role: Admin Agent
Location: Formby
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
What you will be doing:
- Respond to enquiries from clients, agents and underwriters in a courteous and helpful manner, ensuring that all information required is obtained and communicated.
- Transaction of new business, renewals and cancellations.
- Driver/Criteria referrals and processing of MTAs upon request from various brokers.
- Regular diary validation to assist with combatting potential misrepresentation.
- Daily validation of risks coming through SchemeServe.
- Assist other team members when required.
What we’re looking for:
- Clear and effective communication skills.
- Ability to assist with clients of all ages and backgrounds.
- Excellent organisational skills and ability to prioritise work.
- Excellent telephone manner.
- Timekeeping and organisational skills.
- Confidence in taking calls from brokers.
- Able to self-motivate and/or work part of a team.
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You\’ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the \”your tomorrow\” benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years’ service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
Visit our website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
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Admin Agent employer: The Acorn Group
Contact Detail:
The Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Agent
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly motor insurance. Understanding the basics will help you engage more confidently with clients and agents during your interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different scenarios can help you feel more comfortable and improve your ability to handle enquiries effectively.
✨Tip Number 3
Showcase your organisational skills by preparing a system for managing your time and tasks. This will demonstrate your ability to prioritise work, which is crucial for the Admin Agent role.
✨Tip Number 4
Research Acorn Insurance's values and culture. Being able to align your personal values with theirs during the interview can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Admin Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Admin Agent role. Emphasise your customer service skills, organisational abilities, and any experience dealing with enquiries via phone or email.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to meeting retention targets.
Highlight Communication Skills: Since clear communication is key for this role, provide examples in your application that demonstrate your effective communication skills. This could include experiences where you resolved client issues or worked collaboratively with team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Admin Agent.
How to prepare for a job interview at The Acorn Group
✨Showcase Your Communication Skills
As an Admin Agent, you'll be dealing with clients and agents through various channels. Make sure to demonstrate your clear and effective communication skills during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle enquiries professionally.
✨Highlight Your Organisational Abilities
The role requires excellent organisational skills and the ability to prioritise tasks. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple responsibilities or met tight deadlines. This will show that you can handle the demands of the job.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Prepare to share instances where you've gone above and beyond to assist customers or resolve issues. This will illustrate your commitment to providing exceptional service and meeting retention targets.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, such as difficult clients or urgent requests. Think through potential scenarios in advance and formulate responses that highlight your problem-solving skills and ability to remain calm under pressure.
