Salary
Salary: £30,979 - £32,900 Plus up to £2000 Performance bonus per annum
Job Type
Job Type: Permanent
Role Overview
We’re looking for motivated, customer‑driven Sales Agents to join our Retail Branch Network. This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast‑paced environment, and wants to build a long‑term career in insurance and financial services.
What you’ll be doing
- Daily engagement with customers to support both new business, renewals, and policy enquiries
- Identifying customer needs, including vulnerability, and applying appropriate support and adjustments
- Ensuring customer records and documentation are accurate
- Handling queries, payments, and policy changes confidently and professionally
- Working towards individual and team targets, contributing to branch success
- Representing the business positively in the community and during local outreach activity
- Support Branch Manager in daily branch operations
What we’re looking for
We’re not just looking for experience; we’re looking for the right values.
- Someone who takes ownership, follows tasks through to completion and doesn’t hand off problems for others to fix
- Naturally friendly and confident, able to build rapport and communicate clearly with a wide range of customers
- Supportive of colleagues, willing to help others, share knowledge and contribute to a positive team atmosphere
- Organised and accurate, able to follow regulations and processes while still using empathy and common sense
- Comfortable questioning how things are done and suggesting practical improvements to make work simpler and better
- Able to make sensible decisions at pace, using good judgement rather than waiting for endless approvals
- Motivated by clear goals, resilient under pressure and driven to improve your own performance over time
Experience in sales, customer service, insurance, or financial services is helpful but not essential; full training and ongoing coaching will be provided.
What you’ll get in return
- Comprehensive training and structured onboarding
- Regular coaching and development to help you succeed and progress
- Clear performance expectations and achievable targets
- A supportive branch environment with strong teamwork
- Opportunities to develop multi‑skilled capability and progress your career
- The chance to work for a business that truly values doing the right thing for customers
Employer Benefits
- 35 days’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support and free counselling available
- Flexible benefits, including early access to salary via an internal platform
- Hybrid working options to support work‑life balance and individual needs
We are an equal opportunities employer and welcome applications from all candidates.
Acorn London - Sales Agent employer: The Acorn Group
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