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- Tasks: Manage client feedback and conduct courtesy calls to enhance service quality.
- Company: Join a young, ambitious accounting firm with a modern approach.
- Benefits: Full training, casual dress code, gym access, and complimentary lunches.
- Why this job: Be part of a progressive team that values your growth and well-being.
- Qualifications: Strong communication skills and a passion for client experience.
- Other info: Enjoy uncapped holiday days and private mental health support.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Due to continued success, we are now seeking a resilient Client Experience Liaison to join the team.
The Role Involves
- Managing client feedback effectively to address concerns and improve service quality
- Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback
- Processing client survey forms to gather insights and identify areas for improvement
- Assisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clients
- Collaborating with team members to deliver exceptional service and exceed customer expectations
This is a genuine opportunity to join a progressive company with long term prospects.
About The Accountancy Partnership
The Accountancy Partnership is a young, ambitious accounting and software firm with a difference. Our business model is to help small to medium sized businesses with their accounting and finances through the use of technology in a modern and simplified way. We offer a unique online service to clients who are based both in the UK and abroad.
Since inception we have grown at a rate of between 50% to 150% year on year, acted on behalf of over 14,000 clients, developed a portfolio of over 8 websites and have created one of the most user friendly cloud accounting software systems on the market; www.pandle.com.
Why you should work with us
We value our employees here at TAP, and offer plenty of perks to enhance your work-life balance:
- Full training and support will be provided
- The chance to join a progressive and expanding firm, with clear career development
- A relaxed atmosphere and casual dress code, fostering a comfortable work environment
- Bond with your colleagues during quarterly team building events
- Unwind and stay active with access to our on-site gym and games room
- Fuel your productivity with complimentary lunches and smoothies
Additional Benefits
- An extra day added to your holiday allowance each year you work with us, up to a maximum of 5
- Free private mental health support
- Take advantage of our cycle to work scheme for a healthier commute
- An extra day off on your birthday (if it falls on a weekday)
- Additional activities and events throughout the year
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Client Experience Coordinator employer: The Accountancy Partnership
Contact Detail:
The Accountancy Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re genuinely interested in their mission and values, especially how they relate to client experience.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at The Accountancy Partnership. It shows initiative and interest!
We think you need these skills to ace Client Experience Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Coordinator role. Highlight your experience in managing client feedback and maintaining relationships, as these are key aspects of the job.
Showcase Your Communication Skills: Since this role involves conducting courtesy calls and collaborating with team members, it's essential to demonstrate your strong communication skills. Use examples from your past experiences to illustrate how you've effectively communicated with clients or colleagues.
Be Genuine and Personable: We’re looking for someone who can connect with clients on a personal level. In your application, let your personality shine through! Share anecdotes that reflect your empathetic approach and ability to handle disengagements professionally.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at The Accountancy Partnership
✨Know the Company Inside Out
Before your interview, take some time to research The Accountancy Partnership. Understand their business model, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Client Scenarios
As a Client Experience Coordinator, you'll be dealing with client feedback and concerns. Think of examples from your past experiences where you've successfully managed client relationships or resolved issues. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about how they handle client feedback, which shows you're proactive and engaged.
✨Emphasise Team Collaboration
Since the role involves working closely with team members, highlight your ability to collaborate and contribute to a positive team environment. Share examples of how you've worked well in teams before, and how you can bring that same energy to The Accountancy Partnership.