At a Glance
- Tasks: Provide technical support and maintain IT infrastructure for a dynamic team.
- Company: Join The Access Group, a leading UK software provider with a vibrant culture.
- Benefits: Enjoy 25 days leave, health contributions, and flexible benefits tailored to you.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience with Microsoft systems and strong problem-solving skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you: You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment. This role is based on client sites in Southampton and surrounding areas.
Day-to-day, you will:
- Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
- Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
- Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
- Communicate effectively across the business, providing service notifications, training, and guidance.
Your skills and experiences might also include:
- Experience supporting Microsoft operating systems, including Windows 10/11.
- Knowledge of networking, TCP/IP, and Active Directory administration.
- Experience with Microsoft 365 and PowerShell scripting.
- Strong problem-solving skills with a customer-centric approach.
What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it.
At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Service Desk Analyst - Southampton employer: The Access Group
At Access, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. With a focus on employee wellbeing, you will enjoy generous leave entitlements, health contributions, and the opportunity to engage in meaningful charity work. Our Southampton office fosters collaboration and innovation, ensuring that you have the support and resources needed to thrive in your role as a Service Desk Analyst while advancing your career in a dynamic IT environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Access on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to Microsoft operating systems and networking. We recommend setting up mock interviews with friends or using online resources to get comfortable with the format.
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help users in previous roles. This will demonstrate that you align with Access's values of delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Access family.
We think you need these skills to ace Service Desk Analyst - Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your technical support experience, especially with Microsoft operating systems and customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT and customer service, and explain why you’re excited about joining Access. We love hearing personal stories that connect you to our values, so don’t hold back!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for candidates who thrive in dynamic environments, so share specific instances where you’ve delivered excellent customer service under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Access Group
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft operating systems, especially Windows 10/11. Familiarise yourself with networking basics, TCP/IP, and Active Directory administration. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Customer Service Mindset
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to share how you handle difficult situations and ensure that you keep a customer-centric approach in your answers.
✨Practice Problem-Solving
Prepare for potential problem-solving scenarios that might come up during the interview. Think through common IT issues and how you would resolve them. This will not only demonstrate your technical skills but also your ability to think on your feet.
✨Show Your Passion
The Access Group values individuals who are passionate about their work. Be sure to express your enthusiasm for the role and the company. Share why you want to be part of their team and how you align with their mission of believing in better.
