Senior Lead Commercial Operations Accommodation

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days take you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

This role drives transformation initiatives that deliver operational excellence while leading commercial growth programs specifically for the Accommodation software company within Access Hospitality. The position requires a strategic operator who can translate divisional objectives into actionable OKRs, manage complex transformation projects, and synthesize data into insights that drive decision-making. A core pillar of this role is end-to-end ownership of the Payments product across the Hospitality division.

Key Accountabilities & Responsibilities:

• Drive adoption, definition, and tracking of OKRs across the Accommodation software company, ensuring alignment with divisional objectives.
• Project manage commercial growth initiatives and transformational projects, contributing to divisional-level projects based on capacity.
• Own production and delivery of weekly and monthly key reports (OKRs, WBRs, MBRs) ensuring stakeholder engagement and timely, accurate submission.
• Synthesize complex data sets into actionable insights and commentary for the Accommodation Leadership Team.
• Lead AI transformation programs and automation initiatives to drive efficiency and value creation.
• Deputize for the Accommodation General Manager and/or Chief of Staff during absences.
• Payments Programme Ownership: Own end-to-end programme management of the Payments product across the Hospitality division, driving delivery against budgeted goals.
• Lead cross functional coordination across commercial, product, engineering, and customer success to maintain launch momentum and scaled adoption of Payments across all Hospitality products.
• Own the Payments commercial performance framework, tracking revenue, adoption, and pipeline metrics and escalating risks and opportunities as required.
• M&A: Support post-acquisition integration activities, ensuring rapid value realization and smooth operational integration into the portfolio.
• Regional Alignment: Ensure strategic initiatives and OKRs are aligned across key markets (UK/US/AU), supporting market entry strategies and regional growth plans.
• EVO Platform Orchestration: Ensure all suite OKRs align with EVO platform dependencies, manage delivery timelines, and navigate strategic trade-offs between individual products and platform goals.
• Data Infrastructure: Build or coordinate development of KPI tracking infrastructure and dashboards to measure success, identify improvement areas, and provide real-time visibility into operational performance.

Key Performance Indicators:

• On-time delivery rate of weekly and monthly key reports to standard HOS format.
• Delivery of commercial and financial software company and divisional targets.
• Completion rate and benefit realization of transformation projects.
• OKR adoption and quality scores across the Accommodation software company.
• AI/automation program delivery milestones and quantified impact.
• Payments delivery milestones, revenue-to-budget performance, and adoption metrics across Hospitality products.

Skills, Knowledge, Experience and Qualifications:

• Proven experience in commercial operations or strategy execution roles within hospitality or similarly complex industries.
• Strong commercial acumen with deep understanding of financial commercials and investment case development.
• Demonstrated project management expertise delivering complex, cross-functional transformation initiatives.
• Experience establishing and driving OKR frameworks and operational cadence structures.
• Excellent data synthesis skills with ability to translate complex information into actionable insights.
• Advanced presentation and reporting skills with ability to create high-quality deliverables to tight deadlines.
• Experience managing AI programs and delivering change through automation.
• Curious, flexible, and innovative approach with comfort operating in ambiguous, fast-paced environments.
• Payments or fintech programme management experience, ideally within a SaaS or hospitality context, with a track record of delivering payment products to commercial targets.
• Experience in customer experience transformation and NPS improvement programs.
• M&A integration experience, particularly in SaaS/software environments.
• International operations experience across multiple markets/time zones.
• Platform strategy understanding with ability to balance individual product needs against unified platform goals.
• Proven ability to build or specify data/analytics infrastructure for operational visibility.

At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.