Service Desk Analyst in Manchester

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

You enjoy helping people and take pride in fixing problems quickly and clearly. You like being out on site, meeting customers face to face, and being the person they trust when something is not working as it should. You’re comfortable working across different locations and environments, and you stay calm when priorities change. At Access, we’ll support you to grow your skills while you help our customers get more from their technology. This role is based on client sites in Manchester.

Day to day, you will:

• Provide on‐site technical support through our helpdesk system, helping resolve issues with hardware, software and operating systems while meeting agreed service levels (service level agreements set clear response and resolution times).
• Install, support and upgrade IT equipment such as laptops, desktops, printers, network connections and communication systems across customer sites.
• Look after IT assets, including devices and software licences, keeping records accurate and up to date.
• Communicate clearly with customers and colleagues, sharing updates, guidance and basic training so people feel confident using their technology.

Your skills and experiences might also include:

• Experience supporting Microsoft Windows operating systems, including Windows 10 and Windows 11.
• A working understanding of networking basics, such as TCP/IP, and user management using Active Directory (a tool used to manage access to systems and devices).
• Experience using Microsoft 365 tools and some exposure to PowerShell scripting for simple automation tasks.
• A practical, customer‐first approach to problem solving, with the confidence to explain technical issues.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.