At a Glance
- Tasks: Onboard new customers and deliver engaging training sessions.
- Company: Join a leading business management software provider with a vibrant culture.
- Benefits: Competitive salary, 25 days leave, health contributions, and charity days.
- Other info: Dynamic team environment with opportunities for career growth and personal development.
- Why this job: Make a real impact by helping customers succeed with innovative software.
- Qualifications: Customer service experience, strong problem-solving skills, and data handling abilities.
The predicted salary is between 28000 - 30044 £ per year.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
You enjoy helping customers get off to a great start and feel confident using new systems. You’re organised and calm when juggling multiple projects, and you take pride in seeing tasks through to the end. You build strong relationships easily, whether you’re running a training session or working through a problem with a customer. You’re comfortable working with data and payroll processes, and you’re always looking for ways to make things simpler and more efficient. Most importantly, you care about delivering a great experience and making sure customers feel supported at every stage of onboarding.
Day-to-day, you will:
- Onboard new customers using our FlightPath methodology, managing your projects from start to finish and building strong working relationships.
- Deliver engaging training sessions and create clear guidance such as videos and documentation to help customers get the most from the system.
- Run payroll alongside customers during live processing, checking results and working through any differences to reach the right outcome.
- Oversee key setup tasks, including bank transfer setup (BACS), test payments and HM Revenue and Customs (HMRC) authorisation requests.
Your skills and experiences might also include:
- Experience delivering great customer service, with strong problem-solving skills and a focus on improving processes.
- Confidence managing multiple priorities, keeping projects on track while working independently and as part of a team.
- Comfortable working with data, including Microsoft Excel, and experience importing or manipulating data within systems.
- An interest in payroll and financial software, with knowledge of payroll processes or legislation and experience in customer-facing roles.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
Onboarding Consultant in Loughborough employer: The Access Group
At Access, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With a hybrid working model based in Loughborough, our team enjoys a competitive salary, generous leave, and the opportunity to engage in meaningful charity work. We are dedicated to fostering an inclusive environment where every individual can thrive and contribute to our mission of empowering businesses across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Consultant in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Access Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Access Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onboarding Consultant in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Access Group:Your cover letter is your chance to shine! Tell us why you want to work at The Access Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Access Group!
How to prepare for a job interview at The Access Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
