Head of AI GTM - Agent Ops in Loughborough

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you: You know how work really gets done in go-to-market (GTM) teams, and you’re motivated by the chance to improve it. You’re naturally curious and enjoy exploring new tools, especially when they help solve real problems for colleagues and customers. You don’t wait to be told what to fix — you spot opportunities yourself and take action. You’re comfortable trying things out, learning as you go, and improving through feedback. You enjoy working closely with others and can explain how things work in a clear, simple way, even when the detail is complex. You’re excited by the idea of building something new. Whether you’ve already experimented with artificial intelligence (AI) or you’re starting to explore it, you’re keen to learn quickly and turn ideas into working solutions.

Day-to-day, you will:

• Identify opportunities where AI agents and automated workflows can improve how GTM teams operate.
• Prototype and build solutions using tools like Evo Builder and Coworker Creator, testing ideas with real users early.
• Work with engineers and data specialists to shape and refine solutions so they reflect how processes actually work.
• Monitor how solutions perform once live, using feedback and data to improve them over time.

Your skills and experiences might also include:

• Experience working in a go-to-market (GTM) or similar operational environment.
• Familiarity with AI tools such as Copilot or other large language model technologies.
• Exposure to automation or low-code platforms, even at a basic level.
• Some experience working with data or supporting transformation or system change initiatives.

What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.