At a Glance
- Tasks: Lead transformation initiatives and drive commercial growth in the hospitality software sector.
- Company: Join Access, a leading UK business management software provider with a vibrant culture.
- Benefits: Enjoy 25 days leave, health contributions, and charity days to support your passions.
- Other info: Be part of a diverse team committed to innovation and customer excellence.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: Experience in commercial operations and project management within complex industries.
The predicted salary is between 70000 - 85000 £ per year.
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
The Senior Lead: Payments & Commercial Operations Accommodation reports to the Chief of Staff within the Office of the MD, Hospitality. This role drives transformation initiatives that deliver operational excellence while leading commercial growth programs specifically for the Accommodation software company within Access Hospitality. The position requires a strategic operator who can translate divisional objectives into actionable OKRs, manage complex transformation projects, and synthesize data into insights that drive decision-making.
A core pillar of this role is end-to-end ownership of the Payments product across the Hospitality division. This encompasses programme management of Payments delivery against budgeted goals, and cross functional coordination with commercial, product, engineering, and customer success stakeholders to drive the momentum required for successful launch and scaled adoption of Payments across all Hospitality products.
The Senior Lead will own the Payments commercial performance framework, tracking revenue and adoption metrics and identifying risks and opportunities to keep delivery on plan. The role works closely with the Accommodation General Manager to establish and maintain operational cadence, ownership structures, and accountability frameworks. They will manage growth initiatives, serve as a key support mechanism for the Accommodation cross-functional leadership team, and deputize for both the Accommodation General Manager and Chief of Staff when required. This position demands someone who thrives in dynamic environments, can manage ambiguity, and is energized by transforming products to meet evolving industry needs.
Key Accountabilities & Responsibilities
- Drive adoption, definition, and tracking of OKRs across the Accommodation software company, ensuring alignment with divisional objectives.
- Project manage commercial growth initiatives and transformational projects, contributing to divisional-level projects based on capacity.
- Own production and delivery of weekly and monthly key reports (OKRs, WBRs, MBRs) ensuring stakeholder engagement and timely, accurate submission.
- Synthesize complex data sets into actionable insights and commentary for the Accommodation Leadership Team.
- Lead AI transformation programs and automation initiatives to drive efficiency and value creation.
- Deputize for the Accommodation General Manager and/or Chief of Staff during absences.
- Payments Programme Ownership: Own end-to-end programme management of the Payments product across the Hospitality division, driving delivery against budgeted goals.
- Lead cross functional coordination across commercial, product, engineering, and customer success to maintain launch momentum and scaled adoption of Payments across all Hospitality products.
- Own the Payments commercial performance framework, tracking revenue, adoption, and pipeline metrics and escalating risks and opportunities as required.
- M&A: Support post-acquisition integration activities, ensuring rapid value realization and smooth operational integration into the portfolio.
- Regional Alignment: Ensure strategic initiatives and OKRs are aligned across key markets (UK/US/AU), supporting market entry strategies and regional growth plans.
- EVO Platform Orchestration: Ensure all suite OKRs align with EVO platform dependencies, manage delivery timelines, and navigate strategic trade-offs between individual products and platform goals.
- Data Infrastructure: Build or coordinate development of KPI tracking infrastructure and dashboards to measure success, identify improvement areas, and provide real-time visibility into operational performance.
Key Performance Indicators
- On-time delivery rate of weekly and monthly key reports to standard HOS format.
- Delivery of commercial and financial software company and divisional targets.
- Completion rate and benefit realization of transformation projects.
- OKR adoption and quality scores across the Accommodation software company.
- AI/automation program delivery milestones and quantified impact.
- Payments delivery milestones, revenue-to-budget performance, and adoption metrics across Hospitality products.
Skills, Knowledge, Experience and Qualifications
- Proven experience in commercial operations or strategy execution roles within hospitality or similarly complex industries.
- Strong commercial acumen with deep understanding of financial commercials and investment case development.
- Demonstrated project management expertise delivering complex, cross-functional transformation initiatives.
- Experience establishing and driving OKR frameworks and operational cadence structures.
- Excellent data synthesis skills with ability to translate complex information into actionable insights.
- Advanced presentation and reporting skills with ability to create high-quality deliverables to tight deadlines.
- Experience managing AI programs and delivering change through automation.
- Curious, flexible, and innovative approach with comfort operating in ambiguous, fast-paced environments.
- Payments or fintech programme management experience, ideally within a SaaS or hospitality context, with a track record of delivering payment products to commercial targets.
- Experience in customer experience transformation and NPS improvement programs.
- M&A integration experience, particularly in SaaS/software environments.
- International operations experience across multiple markets/time zones.
- Platform strategy understanding with ability to balance individual product needs against unified platform goals.
- Proven ability to build or specify data/analytics infrastructure for operational visibility.
What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.
Love Work. Love Life. Be You.
Senior Lead Commercial Operations Accommodation in London employer: The Access Group
The Access Group is an exceptional employer that prioritises employee success and growth, offering a dynamic hybrid work environment where innovation thrives. With a strong commitment to diversity and inclusion, employees are empowered to influence organisational design and drive meaningful change, all while enjoying opportunities for professional development in a fast-paced international setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lead Commercial Operations Accommodation in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Lead Commercial Operations Accommodation at The Access Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like The Access Group or be willing to refer you for that Senior Lead Commercial Operations Accommodation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from The Access Group who’s on the lookout for their next Senior Lead Commercial Operations Accommodation star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Lead Commercial Operations Accommodation role at The Access Group!
We think you need these skills to ace Senior Lead Commercial Operations Accommodation in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at The Access Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at The Access Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at The Access Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
