On Access GTM Director - Payments in London

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About Access: At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector to Manufacturing industry to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 160,000 customers to have the freedom to do more. Access PaySuite, our Payments Division, is one of our fastest growing divisions, enjoying double digit growth and highly profitable, currently serving 8,000 customers outside and inside of Access. A key part of PaySuite’s growth plan is to become the payments and financial services engine for all Access’ software companies.

About the role: This role sits at the commercial and go-to-market (GTM) heart of PaySuite’s On-Access program, acting as the primary commercial partner for Access’ 22 Software Companies (SoftCo’s). This is a pivotal role in the commercial GTM execution: driving the programme of work required to hit our revenue targets, partnering with the SoftCos to drive payments adoption and transacting volume, and ensuring every live integration converts into merchants transacting at scale. Internally, you will work closely with SoftCo MDs and GMs, Product & Engineering, Marketing and Finance teams. Externally, you will partner with global and regional acquirers and other strategic partners in the payments and financial services ecosystem. This is a very exciting role for someone who combines Payments commercial rigour with execution discipline.

Day-to-day, you will:

• Partner with SoftCos post-commit, to develop cohort strategies, build targeted activation plans, understanding the full range of commercial levers available to them (pricing structures, merchant incentives, bundling options, and the impact of volume on net margin) and drive adoption.
• Act as the guide for SoftCos navigating the Risk & Compliance requirements associated with embedding payments — including offline Customer Risk Evaluations (CREs), KYC/KYB processes, and the compliance framework that governs merchant onboarding.
• Work with SoftCo GTM leads to develop payment-specific go-to-market plans covering customer targeting, messaging, sales motion, sales enablement, support and the commercial proposition for end merchants, and identifying/addressing any structural barriers.
• Support the design of merchant onboarding journeys, ensuring the path from sign-up to first transaction is as short and friction-free as possible.
• Ensure SoftCos are equipped with, and ready to interpret, adoption reporting across active integrations, including tracking merchant activation rates, time-to-first-transaction, transacting volume, and performance against business case.
• Hold financial accountability for the payments growth budget, tracking spend against plan, demonstrating commercial discipline and crucially, demonstrating ownership and accountability to ensure the business cases are met.
• Actively monitor merchant and end-customer experience metrics, including onboarding conversion, time-to-first-transaction, and support escalation rates and ensure these are reflected in workstream planning and SoftCo engagement.
• Prepare and present board-level and MD-level materials on payments growth progress, ensuring communications are candid about performance, specific about blockers, and clear on the actions required.
• Support the day-to-day commercial relationship with our key acquiring partners maintaining a strong understanding of our contractual position, volume commitments, and performance against volume goals.

Your skills and experiences might also include:

Essential:

• A track record of driving commercial adoption or growth in a Payments environment, preferably SaaS, with demonstrable experience of growing revenue streams.
• Strong commercial execution: organized, self-directed and able to design and own executable plan to achieve commercial goals.
• Experience engaging directly with senior stakeholders on commercial propositions.
• Experience working directly with product or commercial teams in a partner or channel context - influencing without direct authority and building genuine working relationships at pace.
• Comfortable working with contracts and commercial frameworks: able to guide stakeholders through commercial agreements, understand the implications of contractual terms, and identify where gaps or risks exist.
• Ability to interpret and communicate payment or transaction data clearly - comfortable working with volume metrics, basis point economics, and period-on-period performance analysis.
• Strong written and verbal communication — able to translate complex commercial and technical concepts into clear, actionable guidance for SoftCo teams who are new to payments.
• Comfortable navigating ambiguity — this role requires someone who can make progress in situations where the process isn't fully defined.

Desirable:

• Experience in or direct exposure to payments, or embedded finance; familiarity with acquiring economics (interchange, scheme fees, basis points), KYC/KYB processes, or payment gateway integrations.
• Experience operating within a multi-product SaaS group with a portfolio of software businesses, and an understanding of the dynamics between a central platform and divisional products.
• Experience designing or delivering GTM programmes for financial or payments products, including sales enablement, merchant onboarding, or adoption campaigns.
• Experience working with Risk & Compliance teams in a regulated or semi-regulated environment.

What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.

Worried you don’t meet every single requirement? Studies have shown that some people will check out the job role profile but hold back from applying if they can’t match up to every single point. At Access, we are dedicated to building a diverse workplace where people feel they belong, so if you are excited about this role but your past experience doesn’t match perfectly with everything in the job description, we encourage you to still apply, you might just be who we are looking for. Become part of our amazing Access family and apply!

What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.