Head of Sales Compensation in London

Join to apply for the Head of Sales Compensation role at The Access Group. We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

Position summary: We're seeking an exceptional Head of Sales Compensation to lead our sales compensation function and drive the strategic design, implementation, and management of compensation programmes across multiple sales motions. This is a pivotal role that will shape how we reward and incentivise our sales organisation whilst delivering exceptional service to our internal customers.

You'll be responsible for building and leading a high‐performing team, developing world‐class compensation systems, and ensuring our plans drive the right behaviours and business outcomes across our diverse sales channels.

• Lead the creation, monitoring, and amendment of compensation plans across multiple sales motions, ensuring alignment with business objectives and market competitiveness.
• Drive annual planning cycles (July-June financial year), including quota setting, incentive modelling, territory planning, and budget management.
• Partner with Sales Leadership and Finance to ensure plans drive desired behaviours whilst maintaining cost efficiency.
• Oversee BAU operations with a customer‐centric approach, managing 200-300 ongoing cases with efficiency and accuracy.
• Act as the primary escalation route for complex compensation queries, ensuring swift resolution and exceptional internal customer service.
• Lead the development and enhancement of our in‐house sales compensation system, moving beyond off‐the‐shelf solutions to create a bespoke platform that meets our unique needs.
• Champion the adoption of AI and emerging technologies within our tech stack to build a world‐class compensation management system.
• Drive team performance through clear objectives, regular coaching, and decisive action to address performance gaps.

Key performance indicators:

• Revenue growth attributable to commission plans.
• Commission payout accuracy and commission processing times.
• Adhering to a Case SLA and Payroll SLA.
• Plan effectiveness scores through internal surveys.

Skills, knowledge, experience and qualifications:

• Demonstrable experience managing high‐volume case management operations whilst maintaining service excellence.
• Background in implementing and optimising compensation technology solutions, preferably including system development projects.
• Outstanding communication and influencing skills at all levels.
• Natural problem‐solver who thrives on finding innovative solutions.

What are we all about? The Access Group is one of the largest UK‐headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‐sized organisations in commercial and non‐profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.