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- Tasks: Manage customer success for a portfolio, building relationships and driving improvements.
- Company: Join Access Group, a leading provider of business management software with a focus on inclusivity.
- Benefits: Enjoy flexible hybrid work, 25 days holiday, matched pension, and a charity day.
- Why this job: Be part of a vibrant team that values your individuality and supports your career growth.
- Qualifications: Strong analytical skills, commercial acumen, and the ability to manage multiple priorities.
- Other info: No perfect experience needed; we value passion and potential!
The predicted salary is between 36000 - 60000 £ per year.
This role will be based 3 days a week in one of our Access Offices. We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. is central to our success and how we give our customers the freedom to do more of what’s important to them.
What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you: As a Customer Success Manager, you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you’ll be customer centric whilst being passionate about how software can help make our customers' lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution-focused, with the ability to conduct periodic reviews, provide regular progress reports, and demonstrate the value of Access solutions. You will be commercially savvy and strategically informed, establishing and underpinning your role as our Customers’ Ambassador internally and Trusted Advisor to our Customers.
Day to Day you will be:
- Reporting / Identifying Risks & Opportunities / Taking appropriate action / Driving continuous improvement / Communications & Updates
- Establishing yourself as a trusted advisor by creating, nurturing and maintaining solid relationships with key customers and stakeholders (including C-Suite)
- Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals
- Conducting periodic reviews discussing trends, sentiment, and success factors as well as identifying opportunities for product and service expansion
- Generation of upsells and expansion revenue through a combination of customer insights, industry, and product knowledge
Your skills and experiences might include:
- Ability to analyse and move quickly to resolve customer challenges, engaging all of the appropriate resources and influencing appropriately to achieve goals
- The expertise to deal with multiple conflicting priorities under pressure
- Strong commercial acumen and negotiation skills
- The ability to translate & articulate how specific product features will assist and deliver customer success outcomes
- Analysing & understanding product usage data by customer or cohort/segment of customer
What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.
Customer Success Manager - Front of House Hospitality employer: The Access Group
Contact Detail:
The Access Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Front of House Hospitality
✨Tip Number 1
Familiarise yourself with the Access Group's products and services. Understanding how they can benefit customers will help you articulate your value during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Access Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in resolving challenges and driving customer success will set you apart.
✨Tip Number 4
Stay updated on industry trends related to front-of-house hospitality. Being knowledgeable about current challenges and innovations will demonstrate your commitment and strategic thinking during interviews.
We think you need these skills to ace Customer Success Manager - Front of House Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and relationship management. Use keywords from the job description, such as 'customer centric', 'solution-focused', and 'commercial acumen' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and how you can contribute to their success. Mention specific examples of how you've built relationships and resolved challenges in previous roles.
Showcase Relevant Skills: Emphasise skills that align with the job requirements, such as negotiation skills, the ability to analyse data, and experience in conducting reviews. Provide concrete examples of how you've used these skills to achieve positive outcomes.
Research the Company Culture: Familiarise yourself with Access Group's values and culture. Reflect this understanding in your application by mentioning how you resonate with their motto 'Love Work. Love Life. Be You.' and how you can contribute to their inclusive environment.
How to prepare for a job interview at The Access Group
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on being customer-centric.
✨Demonstrate Your Relationship-Building Skills
Prepare to discuss how you've built and maintained relationships with key stakeholders in previous roles. Highlight any experience you have working with C-Suite executives, as this will show your ability to engage at all levels within an organisation.
✨Be Solution-Focused
During the interview, be ready to talk about how you've tackled customer challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills effectively.
✨Understand the Company and Its Products
Research Access Group and its software solutions thoroughly before the interview. Be prepared to discuss how you can leverage their products to enhance customer success, showing that you understand their offerings and can articulate their value to clients.
