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- Tasks: Support clients, resolve queries, and guide them through their journey with our software.
- Company: Join a leading business management software provider with a focus on innovation and inclusivity.
- Benefits: Competitive salary, 25 days holiday, matched pension scheme, and charity day.
- Why this job: Make a real impact by helping clients succeed and grow with our solutions.
- Qualifications: Experience in customer support or client success, strong communication skills, and a proactive attitude.
- Other info: Dynamic hybrid work environment with opportunities for career progression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001159We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what\’s important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.**About you:**In this role, you\’ll take ownership of a dedicated group of clients, guiding them through every step of their journey with us. You’ll support them via email, phone, and Teams meetings, helping them get set up, answering any questions, and ensuring they are maximizing the value of our system. Described by our team as \”rewarding\” and \”varied,\” this role allows you to truly make a difference in helping our clients succeed. As a key player in Customer Support, you will be at the heart of our business, directly contributing to client retention and growth.A solid understanding of Microsoft apps like Outlook and Teams is helpful, along with experience using other software tools, such as CRMs.**Day to day you will:*** Be the go-to point of contact for your clients, building strong and lasting relationships.* Resolve queries, provide expert guidance, and tackle challenges with efficiency and care.* Lead new client onboarding, delivering engaging software training through video calls.* Track client progress and keep organized notes, ensuring smooth communication every step of the way.* Drive client retention and growth, assisting with renewals and identifying opportunities for upselling.* Collaborate with technical and development teams to address complex issues and share valuable feedback.* Keep clients informed and excited about new features and updates as they roll out.**Your skills and experience will likely include;*** Experience in customer support, client success, or customer service roles.* Ideally, experience in B2B service or sales is a plus.* Strong communicator—friendly, professional, and highly organized.* Comfortable navigating software and eager to learn new systems.* Proactive problem solver with a helpful attitude and the ability to manage your own workload.* Bonus if you’ve worked with SaaS products or have experience with IT/CRM systems.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what\’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\’re excited about this role, (even if your previous experience doesn\’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Office Basedlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 8 Days Ago #J-18808-Ljbffr
Customer Success Manager employer: The Access Group
Contact Detail:
The Access Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at Access. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you can showcase your problem-solving skills and your ability to build relationships with clients. We want to see your personality shine through!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with Microsoft apps and any relevant software tools mentioned in the job description. Being comfortable with these tools will give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Access family!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer support and any specific skills that match what we're looking for, like your familiarity with Microsoft apps or CRMs.
Show Your Passion: We love seeing candidates who are genuinely excited about helping clients succeed. In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you align with our values of 'Love Work. Love Life. Be You.'
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we want to quickly understand why you're a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at The Access Group
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and how the Customer Success Manager role contributes to client satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in helping clients succeed.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, whether through email, phone, or video calls. Highlight your ability to build relationships and resolve issues efficiently.
✨Be Ready to Problem Solve
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific challenges you've faced in previous roles and how you tackled them. This will showcase your proactive attitude and ability to manage your workload.
✨Familiarise Yourself with Relevant Tools
Since the role involves using Microsoft apps and CRMs, brush up on your knowledge of these tools. If you have experience with SaaS products, be prepared to discuss how you've used them to enhance customer experiences. This will show that you're ready to hit the ground running.